Customer service stories
UK businesses regret two-thirds of recent software purchases
Today
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cybersecurity
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customer service
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productivity
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
Yesterday
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customer service
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retail
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productivity
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
3 days ago
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f5 networks
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customer service
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resellers
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Last week
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customer service
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community
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support
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
Last week
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cx
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customer service
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innovation
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
ToolTime launches UK job management software for tradespeople
Last week
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ios
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productivity
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android
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
SecurityBridge expands teams amid demand for SAP solutions
This month
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managed services
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pwc
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ibm
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
This month
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digital transformation
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ml
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data management
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference.
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
This month
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data protection
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compliance
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productivity
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
TeamViewer partners with t' order to digitalise hospitality sector in South Korea
This month
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support
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customer service
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collaboration
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
Suttons International and LogChain partner for digital supply chain enhancement
This month
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customer service
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digitalisation
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innovation
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
Lenovo recognises top NZ business partners at Gala Awards
Last month
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lenovo
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innovation
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awards
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Last month
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mobility
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cx
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it infrastructure
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
Paymentology named 2023 technology leader in SPARK Matrix for CMS
Last month
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enterprise
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customer service
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innovation
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Last month
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managed services
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enterprise
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government
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
Kiwi Agri business chooses SugarCRM for sales automation transformation
Last month
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sugarcrm
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procurement
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data
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Voice analytics market projected to reach USD 9.33 billion by 2030
Last month
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voip
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ml
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compliance
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Last month
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gaming
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corporate
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customer service
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Conversational AI expected to transform banking sector, claims Amelia survey
Last month
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chatbots
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cx
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customer service
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Last month
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
Bendigo & Adelaide bank leverages Google Cloud in digital move
Last month
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cx
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it infrastructure
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data management
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.
OneSpan named a leader in eSignature software vendors by IDC
Last month
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cybersecurity
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digital services
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customer service
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Xero integrates GenAI for quicker, precise customer support
Last month
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cx
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xero
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customer service
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Last month
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cx
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gartner magic quadrant
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customer service
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.