IT Brief Asia - Technology news for CIOs & IT decision-makers
Asia

Customer Satisfaction Stories - Page 9

Global Stories

Customer Satisfaction stories

Assured Data Protection expands Tony Giannini's remit
Data Protection

Assured Data Protection expands Tony Giannini's remit

Assured Data Protection widens Tony Giannini's role to unite global innovation with Americas channel strategy for MSP-focused growth.

By Sofiah Nichole Salivio • 4 min read • Thu, 22nd Jan 2026
eDesk appoints Gareth Cummings as CEO to drive AI push
Software-as-a-Service

eDesk appoints Gareth Cummings as CEO to drive AI push

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

By Sofiah Nichole Salivio • 4 min read • Tue, 20th Jan 2026
Aeris honoured for global IoT eSIM connectivity leadership
Manufacturing

Aeris honoured for global IoT eSIM connectivity leadership

Aeris wins Frost & Sullivan global award for IoT eSIM leadership, managing 100m connections across 190 countries with 600 carrier partners.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Manhattan unveils AI agents across Manhattan Active suite
Unified Communications

Manhattan unveils AI agents across Manhattan Active suite

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
Nasuni names new CTO & CFO to drive AI data growth
Software-as-a-Service

Nasuni names new CTO & CFO to drive AI data growth

Nasuni appoints Jerry Carter as CTO and Ross Grainger as CFO, strengthening leadership to scale unstructured data and AI-focused growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
Hyland wins IDC 2025 award for customer experience
Software-as-a-Service

Hyland wins IDC 2025 award for customer experience

Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
Cloudbeds tops HotelTechAwards for hotel software win
Digital Transformation

Cloudbeds tops HotelTechAwards for hotel software win

Cloudbeds wins top Hotel Management Software at the 2026 HotelTechAwards, plus finalist spots, culture ranking and hotelier-choice honours.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
How organisations can turn conversations around digital accessibility into action
DevOps

How organisations can turn conversations around digital accessibility into action

To turn digital accessibility talk into action, organisations must embed inclusive design, AI and governance across the product lifecycle.

By Corbb O'Connor • 6 min read • Tue, 13th Jan 2026
B2B data cleansing: Improving business data quality
Data Protection

B2B data cleansing: Improving business data quality

Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.

By Edmund Ng • 5 min read • Mon, 12th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Kentico's Xperience platform gains top analyst praise
Digital Transformation

Kentico's Xperience platform gains top analyst praise

Kentico's Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026

Stories from Other Regions

Customer Satisfaction stories

LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
Partners Life names Debbie Eyre as new Chief Operating Officer
Digital Transformation

Partners Life names Debbie Eyre as new Chief Operating Officer

Partners Life has appointed experienced insurance leader Debbie Eyre as chief operating officer, with her role to begin in February 2026.

By Melania Watson • 3 min read • Thu, 15th Jan 2026
Wakam UK names Philip Ward Group CFO amid UK growth
Customer Experience

Wakam UK names Philip Ward Group CFO amid UK growth

Wakam UK promotes Philip Ward to Group CFO as its UK portfolio hits GBP £400 million, backed by a 197% solvency ratio and strong partner scores.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Willow & BNP Paribas bring AI to European buildings
Data Analytics

Willow & BNP Paribas bring AI to European buildings

Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.

By Sean Mitchell • 5 min read • Thu, 8th Jan 2026