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AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
The importance of data enrichment in financial services
Data Analytics

The importance of data enrichment in financial services

Verified records can sharpen lending, fraud and compliance decisions, while enrichment on faulty customer data can simply scale the errors.

By Edmund Ng • 6 min read • 5 days ago
Gartner: firms shift growth to monetisation & platforms
Digital Transformation

Gartner: firms shift growth to monetisation & platforms

Large firms are increasingly squeezing more revenue from existing assets as product innovation loses edge to copycat rivals and tighter capital scrutiny.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Appcharge study finds local acquiring lifts gaming payments
Gaming

Appcharge study finds local acquiring lifts gaming payments

Local banks approved in-country gaming payments 8.4 percentage points more often than cross-border routes, Appcharge said.

By Joseph Gabriel Lagonsin • 4 min read • Last week
CrowdStrike lifts outlook after record ARR quarter
Software-as-a-Service

CrowdStrike lifts outlook after record ARR quarter

Strong demand for its Falcon platform and AI security tools helped CrowdStrike lift full-year guidance after record quarterly ARR growth.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Last week
Zoom lifts forecast on stronger enterprise growth & AI
Software-as-a-Service

Zoom lifts forecast on stronger enterprise growth & AI

Stronger enterprise demand and AI products helped Zoom raise its full-year outlook after quarterly revenue rose 4.9% to USD $1.28 billion.

By Mark Tarre • 4 min read • Last week
Safe opens London Peak with free public sector passes
Digital Transformation

Safe opens London Peak with free public sector passes

Free passes for public sector staff and cheaper one-day tickets aim to widen attendance at Safe's 2027 London data conference.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Four rules for outcome based SaaS pricing in the AI era
Software-as-a-Service

Four rules for outcome based SaaS pricing in the AI era

AI-driven automation is forcing SaaS groups to rethink licensing, as per-seat fees erode when fewer staff can do more work.

By Devin Deen • 5 min read • 5 days ago
Nectr launches Power Perks energy plan with bill credits
Mastercard

Nectr launches Power Perks energy plan with bill credits

Households in New South Wales and Queensland could cut power bills as Nectr offers recurring credits to reward customers who stay put.

By Sofiah Nichole Salivio • 4 min read • Last week
Verizon tops US business internet satisfaction study
Network Infrastructure

Verizon tops US business internet satisfaction study

Rising AI and real-time data demands are making network reliability a bigger procurement concern for large US companies and mid-sized businesses.

By Sean Mitchell • 3 min read • Last week
MSP buyers focus on margins as AI reshapes M&A market
Semiconductors

MSP buyers focus on margins as AI reshapes M&A market

Private equity buyers are valuing managed service providers on recurring revenue and gross margins as AI uncertainty slows technology dealmaking.

By Mark Tarre • 7 min read • Last week
FGV Capital closes USD $35 million fund & rebrands
Fintech

FGV Capital closes USD $35 million fund & rebrands

An oversubscribed second fund lifts assets under management past USD $60 million as the firm targets early-stage fintech and AI deals.

By Karen Joy Bacudo • 4 min read • Last week
Principle Networks posts GBP £8 million revenue surge
Data Protection

Principle Networks posts GBP £8 million revenue surge

Organic growth and strong client retention lifted EBITDA 70% at Principle Networks as firms spent more on simplifying cybersecurity.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Last week
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Last week
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • Last week