Customer retention stories
Pharmx launches Pharmacy Portal to streamline supply chain
Last week
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cx
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martech
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supply chain
Pharmx Technologies has launched a centralised Pharmacy Portal to simplify operations and boost trading across Australia's pharmacy supply chain.
Agentic AI and Saas - The next chapter in CX
Last week
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saas
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digital transformation
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cx
Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.
Exclusive: Chris Donato on Zendesk’s AI shift in CX strategy
Last week
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saas
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cx
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martech
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.
Poor data intake drives customer disengagement in Australia & NZ
Last week
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digital transformation
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cx
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martech
Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.
Salesforce launches Agentforce 3 to boost enterprise AI
Last week
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crm
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siem
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hyperscale
Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.
How can fintechs overcome the problem of scaling in an unstable market?
Last week
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fintech
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cx
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martech
Fintechs face tough scaling challenges amid market consolidation; data-driven strategies and strong trust are key to surviving and thriving.
Grammarly adopts Gr4vy no-code platform to expand payment options
Last month
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fintech
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cx
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martech
Grammarly adopts Gr4vy’s no-code platform to expand its global payment options, enhancing flexibility and reducing transaction costs with over 400 methods.
Nissan launches Instant Service Plan with interest-free payments
Last month
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cx
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martech
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cartech
Nissan launches Instant Service Plan in the UK, letting owners spread service costs interest-free over 12 months, boosting affordability and dealer loyalty.
Organisations boost customer education but face scaling hurdles
Last month
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edutech
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cx
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martech
New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.
Australian consumers wary as AI delivers business benefits
Last month
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digital transformation
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cx
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martech
Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.
AI set to transform customer experience & loyalty in 2025
Last month
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digital transformation
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cx
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martech
In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.
Liftoff unveils AppRefinery for app insights & market trends
Last month
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gaming
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cx
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martech
Liftoff launches AppRefinery, an AI-powered platform offering developers deep insights into over 20 app categories to boost user engagement and growth.
Amplitude launches AI Agents to streamline product optimisation
Last month
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saas
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data analytics
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digital transformation
Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Last month
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cx
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martech
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airlines
Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Last month
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.
UK VCs admit neglecting marketing despite key to startup growth
Last month
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cx
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martech
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partner programmes
A report reveals UK venture capitalists often overlook marketing expertise despite its proven role in scaling startups and securing faster growth.
HubSpot launches direct connector for ChatGPT CRM insights
Last month
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saas
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crm
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data analytics
HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.
AI & hybrid pricing drive double subscription growth rates
Last month
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digital transformation
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cx
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martech
Businesses adopting AI with hybrid pricing models see subscription growth rates double, outperforming those who do not adjust pricing alongside AI integration.
AI personalisation in FMCG must be invisible to earn trust
Last month
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cx
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martech
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it automation
New research shows UK consumers prefer AI personalisation in FMCG to be subtle, with only 8% wanting more obvious AI interactions with brands.
ANZ consumers want first-contact solutions but satisfaction lags
Last month
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uc
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cx
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martech
Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.