Customer retention stories

Chronos Agency has expanded into Australia, appointing Nina Jung as Chief Revenue Officer, as demand grows for sustainable ecommerce strategies focused on customer retention.

ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.

Nasuni secures majority investment led by Vista Equity Partners, valued at approximately USD $1.2 billion, to boost growth and innovation in the hybrid cloud market.

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

Xtend launches an AI-driven suite to boost lower marketing funnel conversions in sectors like e-commerce, fintech, and travel, promising significant revenue gains and reduced acquisition costs.

AI-powered ecommerce search platform Constructor raises USD $25 million in Series B, nearly tripling its valuation to USD $550 million. Sapphire Ventures leads the round.

Senior decision-makers in UK and Ireland are eager to adopt generative AI but are hindered by a lack of strategic planning, data privacy concerns, and insufficient governance, says new SAS report.

IriusRisk sees ARR soar by 51% in 2023, driven by AI-driven threat modelling solutions, strategic hires, and a strong focus on customer success.

As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.

Amid increasing cyber threats in Singapore, Lumen Technologies enhances defences with an Advanced Managed Detection and Response solution, strengthening enterprise security.

Blackpearl Group appoints Laurissa Hollis as VP of Sales in its global expansion, highlighting her customer-focused strategy and multinational expertise.

Despite facing economic challenges, ANZ small-to-medium businesses plan to intensify their marketing efforts in 2024, according to a study by Constant Contact.

Despite economic concerns, 46% of Australian and New Zealand SMBs plan to increase marketing spend in a bid to survive, with 48% set to raise their budgets by at least 10%, finds survey.

SaaS security innovator, AppOmni, has notched up a whopping 116% year-on-year revenue growth, securing a quarter of Fortune 100 companies and 249 million global users.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Rapid7 reveals Softcat, Integrity360 and Saepio Solutions as standout winners in its 2024 Partner Awards, lauding their proactive collaboration in enhancing customer cyber security.

Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.

Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.

Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.

NormCyber, a Fareham-based risk management firm, rolls out an Incident Response Readiness Assessment service to combat a 64% rise in cyber incidents by simulating attacks and fine-tuning their response.