Customer Loyalty stories - Page 9

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive's mobile marketing, leading to a 125% revenue rise.

As cost-of-living pressures rise, Australian shoppers are more selective and returns-savvy, making flexible return policies key to retail success, says a new study.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

Global shopping app installs surged 61% YoY in H1 2024, far exceeding other verticals. Key drivers include retail media networks and mobile wallets, says Adjust.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

As eCommerce surges towards a projected USD $9.3 trillion by 2027, merchants and payment providers must enhance security and convenience to reduce cart abandonment.

Amperity has teamed up with Microsoft to revolutionise AI-driven retail experiences, enhancing customer loyalty and driving brand advocacy.

Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

A new ISACA report reveals organisations worldwide recognise the rising importance of digital trust but substantially underfund initiatives.