IT Brief Asia - Technology news for CIOs & IT decision-makers

Customer Journey stories

Story image
Vudoo partners with UTS to develop an AI recommendation engine
Last week
#
video
#
saas
#
cx
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.
Story image
The power behind personalised customer journeys
This month
#
cx
#
customer journey
#
marketing strategy
By employing personalised customer journeys, brands have a real opportunity to stand out from the crowd and reach their full potential in providing the best customer experience.
Story image
How unified observability transforms user experiences and business performance
This month
#
cx
#
customer journey
#
cloud infrastructure
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.
Story image
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Last month
#
ai
#
cx
#
csps
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
Story image
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
#
data analytics
#
cx
#
omnichannel
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Story image
Adobe unveils innovations across Adobe Experience Cloud
Sat, 10th Jun 2023
#
omnichannel
#
cx
#
ai
Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.
Story image
Manhattan, Google, Zebra benchmark unified commerce retail
Thu, 23rd Mar 2023
#
zebra technologies
#
customer journey
#
retailers
Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.
Story image
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
#
cloud services
#
managed services
#
customer service
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Story image
Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
#
cx
#
it automation
#
online shopping
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
Story image
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
#
cx
#
data analytics
#
nice
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Story image
Optimizely and Orchard partner to scale marketing experimentation
Tue, 13th Sep 2022
#
crm
#
cx
#
martech
Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.
Story image
The proof is in the pudding: How to navigate to CX excellence
Mon, 22nd Aug 2022
#
crm
#
cx
#
martech
What makes the customer experience (CX) at some businesses better than others, you might ask? The answer is an intimate understanding of customers as individuals rather than a collective.
Story image
Exclusive: How Accenture is changing the customer experience game
Fri, 19th Aug 2022
#
crm
#
cx
#
martech
Creating highly personalised real-world customer experiences using API, near-field communication, and spatial technology is about taking a traditional experience and elevating the customer journey into a digital world.
Story image
Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
#
bi
#
contact centre
#
crm
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
Story image
SC Ventures launches fintech startup for retail banking
Wed, 3rd Aug 2022
#
fintech
#
banking industry
#
retail
SC Ventures has launched Appro, a fintech startup, to simplify the retail banking user journey, aiming to foster greater efficiency in application processes for retail banking products.
Story image
Cheetah Digital creates digital success for Starbucks
Mon, 20th Jun 2022
#
martech
#
starbucks
#
research
Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.
Story image
Genesys optimises customer journeys with new solution
Thu, 16th Jun 2022
#
bi
#
big data
#
crm
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
Story image
BMW and Adobe expand partnership for better customer journeys
Fri, 8th Apr 2022
#
martech
#
digital transformation
#
cartech
Adobe has announced an expanded relationship with BMW Group as part of its digital transformation of its sales and marketing division. 
Story image
Video: 10 Minute IT Jams - Introducing BillingPlatform
Thu, 7th Apr 2022
#
commerce systems
#
revenue management
#
ceo
Today, we are joined by BillingPlatform CEO Dennis Wall, who introduces the company and discusses why its offerings are vital to the customer journey.
Story image
Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
#
contact centre
#
crm
#
cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
Story image
No-code digital customer journey platform EasySend has launched in Australia and New Zealand
Thu, 25th Nov 2021
#
printing
#
document management
#
cloud services
No-code digital customer journey platform EasySend has launched in Australia and New Zealand, with plans to target the wider JAPAC market.
Story image
Interview: Sitecore explains why 'composable' will be the future of the digital experience
Tue, 23rd Nov 2021
#
open source
#
marketing
#
sitecore
Sitecore’s APJ VP solution engineering, Nik Hendel, says composable DXP is here to stay.
Story image
How open ecosystem, card-linked loyalty programs are changing Australian retail
Wed, 29th Sep 2021
#
cx
#
martech
#
crm
As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.
Story image
Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
#
contact centre
#
crm
#
cx
Genesys G-Summit South Asia 2021 is a two-day virtual customer experience event for customers, industry visionaries, and market experts from around the South Asia region.
© 2023 TechDay, All rights reserved. Hosted on Plan B's Cloud Services. DMARC protection by PowerDMARC.