Customer engagement Stories - Page 64

Asian Stories

Customer engagement stories

Genesys G-Summit South Asia 2021: Taking CX to the next level

Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.

By Nick Forrester • 3 min read • Mon, 16th Aug 2021

Global Stories

Customer engagement stories

Customer Relationship Management

Artificial intelligence firm Ambit begins investment round

The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.

By Shannon Williams • 3 min read • Tue, 24th Aug 2021

Customer Relationship Management

How consumer online behaviour has changed during the pandemic

The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.

By Antoine Le Tard • 5 min read • Mon, 23rd Aug 2021

Customer Relationship Management

Laser focus on customer-oriented tech top priority for customer service industry - report

CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.

By Staff Writer • 2 min read • Tue, 17th Aug 2021

Software-as-a-Service

Video: 10 Minute IT Jams - Who is Twilio?

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

By Nick Forrester • 6 min read • Wed, 11th Aug 2021

Customer Experience

Self-service in high demand for today's enterprise customers

New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.

By Catherine Knowles • 3 min read • Wed, 14th Jul 2021

Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021

Customer Experience

Video: 10 Minute IT Jams - Who is Dynabook?

TechDay's 10 Minute IT Jams: Matt Tumminello, Product Marketing Manager for Dynabook ANZ, discusses the rebranding of Toshiba to Dynabook and more.

By Nick Forrester • 5 min read • Thu, 8th Apr 2021

Customer Relationship Management

Video: 10 Minute IT Jams - Who is ActiveCampaign?

In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.

By Nick Forrester • 1 min read • Wed, 7th Apr 2021

Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021

Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021

Customer Relationship Management

Customer data generation spikes during 2020 - Twilio report

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.

By Staff Writer • 2 min read • Mon, 15th Feb 2021

Customer Relationship Management

Why tech complexity is a customer experience issue

Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.

By Dmitri Chen • 4 min read • Wed, 3rd Feb 2021