IT Brief Asia - Technology news for CIOs & IT decision-makers

Customer Centricity stories

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Peter Hanna appointed Head of Channels for Cohesity Asia-Pacific & Japan
Last month
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advanced persistent threat protection
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it automation
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cyber threats
AI data security firm Cohesity appoints industry veteran Peter Hanna as Head of Channels for Asia-Pacific and Japan, aiming to bolster regional sales and partner engagement.
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Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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martech
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cx
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
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Frost & Sullivan names Vertiv as APAC Company of the Year
Fri, 28th Apr 2023
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data centre operators
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frost & sullivan
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awards
Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.
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Three steps to building a successful customer adoption team
Fri, 28th Apr 2023
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crm
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it automation
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integration
Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.
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Paymentology appoints new Global Head of Marketing
Wed, 1st Feb 2023
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fintech
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latin america
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customer centricity
Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.
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The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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crm
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cx
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martech
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
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Could personalised AI assistants streamline your business?
Thu, 25th Oct 2018
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crm
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contact centre
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martech
Oracle's new Digital Assistant uses AI to revolutionise workplace efficiency, aiding with tasks across apps.
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Promapp teams up with Kiwi agriculture & farming company
Fri, 6th Oct 2017
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crm
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microsoft
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cx
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
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Innovation & AI - top priorities for Asian companies - so what's the hold up?
Fri, 7th Jul 2017
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crm
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bi
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cloud services
Asian firms eye innovation to boost loyalty, yet costs and talent gaps stall the tech uptake despite AI's allure, reports Salesforce study.
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Qualtrics launches new tools to help companies create quality CX programs
Tue, 27th Jun 2017
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crm
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cx
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martech
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.
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Software AG: Digital transformation is the way of the future
Tue, 19th May 2015
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big data
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bi
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digital transformation
Software AG's Digital Business Platform is aiding customer traction and partner expansion in digital transformation.
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Melbourne IT signs three year HCL deal
Mon, 3rd May 2010
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oracle
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melbourne it
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mea
Melbourne IT has signed a three year deal with HCL Technologies to implement its global Integrated Web Services IT integration project.