Customer Centricity stories
![Story image](../../../../../uploads/story/2024/01/23/preview_Peter_Hanna__Cohesity_New_APJ_Channel_Leader.webp)
Peter Hanna appointed Head of Channels for Cohesity Asia-Pacific & Japan
Tue, 23rd Jan 2024
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advanced persistent threat protection
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it automation
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cyber threats
AI data security firm Cohesity appoints industry veteran Peter Hanna as Head of Channels for Asia-Pacific and Japan, aiming to bolster regional sales and partner engagement.
![Story image](../../../../../uploads/story/2023/11/17/preview_img-TtlFck6nsVb0PusFuQDVM2u2.webp)
Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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martech
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cx
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
![Story image](../../../../../uploads/story/2023/04/28/preview_GettyImages-1356581284.webp)
Frost & Sullivan names Vertiv as APAC Company of the Year
Fri, 28th Apr 2023
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dc
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hyperscale
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awards
Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.
![Story image](../../../../../uploads/story/2023/04/28/preview_Virginia_Galaron_Herrera__New_Relic_APJ_Customer_Excellence_Senior_Manager.webp)
Three steps to building a successful customer adoption team
Fri, 28th Apr 2023
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crm
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it automation
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integration
Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.
![Story image](../../../../../uploads/story/2023/02/01/preview_nadia-marketing.webp)
Paymentology appoints new Global Head of Marketing
Wed, 1st Feb 2023
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fintechs
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payment technologies
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latin america
Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.
![Story image](../../../../../uploads/story/2021/10/06/preview_Daniel_Hand__Cloudera_APAC_Field_CTO.webp)
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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crm
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cx
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martech
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
![Story image](../../../../../uploads/story/2018/10/25/preview_optical.webp)
Could personalised AI assistants streamline your business?
Thu, 25th Oct 2018
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uc
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crm
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martech
Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.
![Story image](../../../../../uploads/story/2017/10/06/preview_ThinkstockPhotos-615269462.webp)
Promapp teams up with Kiwi agriculture & farming company
Fri, 6th Oct 2017
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crm
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cx
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martech
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
![Story image](../../../../../uploads/story/2017/07/07/preview_ThinkstockPhotos-664246660.webp)
Innovation & AI - top priorities for Asian companies - so what's the hold up?
Fri, 7th Jul 2017
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crm
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data analytics
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martech
Asian firms eye innovation to boost loyalty, yet costs and talent gaps stall the tech uptake despite AI's allure, reports Salesforce study.
![Story image](../../../../../uploads/story/2017/06/26/preview_working_desk.webp)
Qualtrics launches new tools to help companies create quality CX programs
Tue, 27th Jun 2017
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crm
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cx
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martech
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.
![Story image](../../../../../uploads/story/2015/05/19/preview_digital_transformation.webp)
Software AG: Digital transformation is the way of the future
Tue, 19th May 2015
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data analytics
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digital transformation
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iot
Software AG's Digital Business Platform is aiding customer traction and partner expansion in digital transformation.
![Story image](../../../../../uploads/story/2014/12/05/preview_melbourneit.webp)
Melbourne IT signs three year HCL deal
Mon, 3rd May 2010
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oracle
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melbourne it
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mea
Melbourne IT has signed a three year deal with HCL Technologies to implement its global Integrated Web Services IT integration project.