Conversational AI stories
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Yesterday
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planning
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ai
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hr
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance
Qualtrics full XM Discover suite now available through APAC
Yesterday
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aws
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ai
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qualtrics
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Yesterday
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ai
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workday
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hr
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Salesforce launches next gen of its conversational AI assistant
This month
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ai
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salesforce
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digital marketing
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
This month
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chatbots
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ai
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digital assistants
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It’s Agent Copilot to combat AI hallucinations for CX
Last month
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ai
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digital transformation
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sales
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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cx
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chatbots
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ai
The modern customers' opinion of chatbots and virtual agents are improving, according to a recent survey commissioned by the conversational AI platform Boost.ai.
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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finance, leasing & rental
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digital transformation
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chatbots
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Known will be recognised at 2023 Asia-Pacific Stevie Awards
Thu, 4th May 2023
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asia pacific stevie awards
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conversational ai
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telemarketing
Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.
Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton
Tue, 2nd May 2023
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ai
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quanton
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conversational ai
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.