Conversational AI stories
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance
Qualtrics full XM Discover suite now available through APAC
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Salesforce launches next gen of its conversational AI assistant
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It’s Agent Copilot to combat AI hallucinations for CX
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
61% of customers prefer to speak with chatbots - study
The modern customers' opinion of chatbots and virtual agents are improving, according to a recent survey commissioned by the conversational AI platform Boost.ai.
Conversational AI's role in optimising debt collection
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
Freshworks unveils new generative AI enhancements
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Known will be recognised at 2023 Asia-Pacific Stevie Awards
Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.
Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.