Cloud telephony stories
Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.
Rising cyber risk and regulatory pressure are pushing telecom operators to harden voice services as enterprises shift calling into cloud platforms.
Multinationals grappling with fragmented voice systems get a single global layer that cuts manual routing and eases platform switching.
Asia-Pacific expansion is set to help partners widen margins, cut compliance risk and reach new customers across 27 countries.
The hire puts a veteran sales executive in charge as Zoom seeks deeper partner ties and wider customer uptake across Australia and New Zealand.
Partner-led sales for communications tools have been boosted by external recognition for 8x8 across Europe, Australia and nine product categories.
Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
AudioCodes expands its Webex Calling-certified range with new 400HD desk phones and MediaPack gateways to ease cloud and analogue migration.
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
MSPs could protect margins by bundling cloud voice, as Gamma says it can also reduce churn and block rivals from key accounts.
MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.
Pure Cloud Solutions will keep its brand and leadership as the deal gives Your.Cloud a bigger foothold in the UK managed services market.
NHS telecoms overhaul exposes hidden legacy risks as PSTN retirement and pandemic pressures force trusts to confront fragile systems.
Britannic and Vocala launch NetX SmartLink to give fleet-managed Alexa devices dedicated UK numbers and fully two-way calling.
NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.
NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.
SIX Swiss Exchange has shifted call routing and compliance recording to Luware tools on Microsoft Teams, retiring legacy telephony systems.
Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.
