Cloud Communications Stories - Page 7

Global Stories

Cloud Communications stories

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025

Customer Experience

Sinch appoints Angus Mansfield to lead APAC channel sales growth

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

By Melvin Hipolito • 4 min read • Wed, 11th Jun 2025

Customer Experience

Infobip, Haas F1 partner to boost fan engagement with AI tech

Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.

By Jed Nykolle Harme • 3 min read • Sat, 10th May 2025

Unified Communications

RingCentral unveils flexible pay-per-organiser model for events

RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

By Catherine Knowles • 3 min read • Thu, 8th May 2025

Software-as-a-Service

8x8 unveils new AI tools, RCS messaging & digital wallet pay

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Customer Relationship Management

Twilio finds RCS adoption rising among mobile industry pros

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

By Melania Watson • 3 min read • Wed, 16th Apr 2025

Generative AI

Alcatel-Lucent Enterprise unveils new AI chatbot ALIE

Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025

Software-as-a-Service

Matt Milne appointed Access4's Chief Revenue Officer

Access4 has appointed Matt Milne as Chief Revenue Officer to enhance its go-to-market strategy and strengthen partner relationships from Sydney.

By Moritz Florian • 3 min read • Mon, 24th Feb 2025

Unified Communications

Neat predicts AI & 5G to transform video collaboration by 2025

Neat forecasts that by 2025, AI and 5G will significantly transform video collaboration, driven by a projected global IT spend of USD $5.74 trillion.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024

Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024

Stories from Other Regions

Cloud Communications stories

Unified Communications

8x8 extends Southampton FC partnership to boost fan engagement

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025

Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025

Unified Communications

XTIUM launches direct operations in Europe to expand IT services

XTIUM has launched direct operations in Europe from Rotterdam, expanding managed IT services including cybersecurity for EMEA businesses.

By Kaleah Salmon • 3 min read • Thu, 3rd Jul 2025

Unified Communications

Gamma unveils team to drive growth & digital transformation

Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.

By Catherine Knowles • 3 min read • Thu, 3rd Jul 2025

Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025

Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025

Digital Transformation

Gamma & Clear Business partner to boost UK SME connectivity

Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.

By Kaleah Salmon • 3 min read • Mon, 9th Jun 2025