Chatbots stories

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

OVHcloud launches AI Endpoints, a serverless platform offering access to 40+ open-source AI models, hosted in European data centres with a pay-as-you-go model.

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

Lifecycle Software has partnered with Collab to enhance its NEXUS platform with AI-driven customer care solutions, boosting efficiency for mobile operators.

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

Retailers are tapping into AI to enhance customer experience, with chatbots emerging as key tools for personalised service and seamless shopping journeys.

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Salesforce's latest report reveals that 94% of small and medium-sized businesses in Singapore are leveraging AI for growth amid rising technology complexities.

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Research reveals that nearly a third of Australian consumers now prefer AI chatbots for holiday shopping, embracing the tech across all age groups.

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

CommBox has raised GBP £12.3 million from PSG Equity to boost its AI technologies and expand its operations into new markets.

Pure Storage has unveiled its GenAI Pod, a full-stack solution for AI projects, while also securing NVIDIA DGX SuperPOD certification for its FlashBlade//S500.