Calabrio stories
Calabrio launches unified platform to boost contact centre teams
Last month
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uc
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data analytics
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ai
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Tue, 6th May 2025
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.
Calabrio boosts contact centres with over 70 new AI features
Mon, 28th Apr 2025
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data analytics
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cx
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martech
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
Contact centres face challenges with AI in customer care
Wed, 26th Mar 2025
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it training
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cx
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
RingCentral launches AI-powered contact centre RingCX in Australia
Fri, 3rd May 2024
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uc
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martech
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omnichannel
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
Calabrio & Customer Driven expand partnership into Australia
Fri, 29th Mar 2024
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cx
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martech
Workforce management firm Calabrio expands its partnership with Customer Driven Solutions to enhance contact centre operations in Australia.
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Calabrio Names Dillon Nugent as Chief Marketing Officer
Fri, 11th Aug 2023
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martech
Dillon Nugent appointed as CMO of workforce performance company, Calabrio, bringing 25+ years of marketing experience to drive growth strategies.
Calabrio appoints Joel Martins as New CTO
Wed, 24th May 2023
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cloud services
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software engineering
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product management
Calabrio, the workforce management company, has appointed Joel Martins as its new CTO to lead its global technology and product management teams.
Calabrio appoints Jim Davies as Chief Experience Officer
Fri, 11th Nov 2022
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cx
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martech
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customer journey
Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.