Business strategy stories - Page 2
Driving outstanding customer experience with customer centricity and supportive technology
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business strategy
Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.
Beyond go-live: The real value of your ERP system is created afterwards
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business strategy
The true value of ERP systems emerges after go-live through continuous improvement, helping organisations stay agile, compliant, and efficient.
What you don't automate shows what creativity really means
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business strategy
As automation becomes universal, companies’ true edge lies in what they choose not to automate, preserving human creativity and judgment.
Canadian businesses advance on sustainability but face IT gaps
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business strategy
Canadian firms lead globally in sustainability goals, yet many struggle with IT integration and see limited financial returns from green investments.
Is AI transformation right for your business or just a failed investment waiting to happen?
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business strategy
AI promises huge business gains but many firms face failure without clear strategy, culture shift and robust data - success demands discipline, not just technology.
AI & cloud security top Indian cyber spend as risks rise
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business strategy
Indian firms are boosting cybersecurity budgets, prioritising AI and cloud security amid rising cyber risks and costly breaches, PwC survey finds.
NiCE appoints Arun Chandra as COO to lead AI-first operations
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business strategy
NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.
Rackspace Technology appoints new Senior Vice Presidents for AI push
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business strategy
Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.
Sublime Studio aims to build mental fitness for tech founders
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business strategy
Sublime Studio launches in Australia to boost mental fitness for tech founders, addressing burnout with coaching and a proactive membership model.
The HR function has changed forever - is your business keeping up?
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business strategy
HR has evolved from back-office admin to strategic core, with AI and integrated tech helping businesses boost talent retention and compliance in 2025.
Resilience becomes non-negotiable: Four cyber trends that will define 2026
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business strategy
In 2026, digital resilience becomes essential as cyber threats and interconnected system failures heighten risks for businesses and national infrastructure alike.
Adopting “AI” for Digital Transformation requires specificity
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business strategy
Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.
Hexaware names Aditya Jayaraman as India Country Head to boost growth
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business strategy
Hexaware Technologies appoints Aditya Jayaraman as India Country Head to lead growth and technology transformation across enterprises and global centres.
HR Crowd ranked 16th as demand grows for strategic HR tech
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business strategy
HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.
AI Has Redefined What a Technology Partner Should Be - And Australia’s Tech Sector Must Evolve With It
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business strategy
AI has transformed Australia's tech sector, demanding partners who integrate strategy, engineering and data to deliver rapid, scalable innovation and real outcomes.
Research teams slow to adopt AI risk losing organisational clout
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business strategy
Research teams not using AI risk losing influence, with AI-powered insights driving 72% of teams to increased demand and budget, Qualtrics finds.
Australian firms to boost software spend despite low satisfaction
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business strategy
Despite only 30% of Australian firms satisfied with software purchases, 81% plan to boost spending by up to 15% next year to drive business growth.
Financial institutions adopt AI with focus on trust & staff
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business strategy
Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.
UK SMBs miss out on GBP £217 billion due to unrealised growth
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business strategy
UK small businesses lose GBP £217 billion yearly, with 58% of growth potential unfulfilled due to operational challenges and limited AI adoption.
Why a circular economy could boost Australia’s industrial competitiveness
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business strategy
Australia aims to double its circular economy by 2035, boosting industry competitiveness through recycling, AI, and sustainable supply chains.