Australia Post stories

Digital Balance has partnered with Insider to enhance customer engagement via advanced personalisation, reflecting a growing trend highlighted in recent McKinsey research.

New Relic has named Peter Marelas as Field CTO for APJ, leveraging his 25 years of tech expertise to enhance customer engagement and promote observability solutions.

As high interest rates and inflation squeeze, two-thirds of Australian small businesses target international markets for growth, with 48% anticipating up to 25% sales increase in FY25.

Australia Post research reveals 73% of Australians have encountered package delivery scams, urging the use of official apps for parcel tracking to thwart schemes.

Anglicare Southern Queensland has named Cynthia Hanley as its new CFO. Hanley, with over 20 years' experience, aims to bolster sustainability and modern practices at the not-for-profit organisation.

In response to escalating global demand, Sendle, a popular small business courier service, expands its international shipping network by 40%, adding over 800 new pick-up locations across Australia.

Amid a significant talent gap, Google has launched its Cybersecurity Certificate in Australia to equip around 40,000 individuals with vital cybersecurity skills, in response to a 23% increase in cybercrime incidents.

Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.

Rippling, the US-based workforce management giant, has launched in Australia, marking the initiation of a multi-year investment strategy in the ever-growing Asia-Pacific region.

Waave offers continuity to Australian merchants impacted by Australia Post's POLi suspension, proposing Pay by Bank option.

New Relic has hired Rob Newell as Vice President of Customer Adoption for Asia Pacific and Japan who will lead the team to empower businesses.

Zai appoints Jose Barroso as new General Manager for ANZ ahead of PayTo launch, bringing over a decade of sales & management experience to the role.

Integration benefits smaller local retailers in particular, allowing them to automate as much as 30% of manual fulfilment.

According to Australia Post, it is the fifth postal organisation worldwide to integrate Western Union’s digital money transfer services.

Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.

Australia Post has selected Comscentre as its new managed service provider, responsible for managing network upgrades and connectivity for the next five years.

With the help of Alibaba Cloud and other partners, Haymarket HQ will provide guidance for Aussies who want to break into the Chinese market.

OVO Mobile has partnered with Australia Post, marking its second major retail deal in weeks, expanding to nearly 1,400 retail outlets across Australia.

AlphaCommerceHub provides a single API and consolidated user interface to easily connect merchants to the full range of commerce services.

Customers will be able to use Australia Post's services, as well the Queensland Police Service, Travelex, CUA and Airtasker.