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Alok Kulkarni stories

Alok Kulkarni is a seasoned commentator on the evolving landscape of customer experience (CX) within the telecommunications sector. With a keen eye on industry trends and a finger on the pulse of technological advancements, Kulkarni provides insightful analysis on how telecom companies can gain a competitive edge by prioritizing exceptional CX. His writings suggest that maintaining superior customer service is crucial for distinguishing industry leaders from their less successful counterparts.

Kulkarni also tackles the delicate subject of restoring consumer confidence following customer experience failures. He presents a thorough understanding of the nuances involved in recovering from setbacks such as extended customer support wait times, service outrages, or system failures. By extrapolating on the lessons that brands can learn and implement, Kulkarni lays down a roadmap for businesses aiming to prosper in the coming years.

His exploration into the resurgence of chatbots and the integration of artificial intelligence (AI) in customer service highlights both the potential perks and the challenges faced by modern businesses. Kulkarni's work delves into the complexities of AI deployment in customer interactions, underscoring the importance of getting the balance right to enhance, rather than hinder, the customer experience.

Furthermore, Kulkarni addresses the critical issue of customer loyalty in the aftermath of data breaches, a growing concern in our increasingly digital world. He provides guidance on how companies can navigate the aftermath of such breaches, emphasizing the importance of having robust strategies in place to mitigate the impact on customer trust.

Last but not least, Kulkarni sheds light on the implications of cloud migration for customer contact as a service (CCaaS), cautioning against potential pitfalls that could adversely affect customer experience. His contributions suggest that while the cloud is instrumental in future-proofing businesses, there is a need for careful consideration to ensure that this technological shift does not eclipse the quality of customer service.

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Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
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cloud services
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contact centre
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cx
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?.
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New VPs in Products & Growth at Cyara
Fri, 18th Nov 2022
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saas
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contact centre
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testing
Cyber assurance provider Cyara has hired Max Lipovetsky as VP Products and Russ Hellmann as VP Growth Marketing to drive global expansion.
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Cyara appoints Dean Saunders as Channel & Alliances Director of APAC
Fri, 21st Oct 2022
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cx
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martech
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ai
Cyara appoints Dean Saunders as Channel and Alliances Director of APAC to drive growth and expand its presence across the region.
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How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
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contact centre
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cx
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crm
Aussie firms blush as CX mishaps mar '17; Trust & tech key for '18 rebound.
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How telcos can win the CX race
Wed, 1st Nov 2017
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crm
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contact centre
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cx
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
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How to restore customer loyalty after a data breach
Fri, 6th Oct 2017
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contact centre
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crm
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cx
Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.
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Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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contact centre
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crm
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cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
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The chatbot comeback – is your business ready?
Thu, 19th Jan 2017
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contact centre
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martech
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chatbots
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.