8x8 stories

A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.

Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.

8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.

8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.

8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.

8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.

8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.

CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.

8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.

8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for ANZ Sophia Demetriades.

8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.