8x8 stories

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Oracle unveils AI-powered Code Assist and key upgrades to its OCI Kubernetes Engine to streamline application development and bolster AI workload management.

ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.

A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.

8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.

8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.

8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.