WorkJam & Google Cloud expand AI tools for frontline staff

WorkJam has announced an expansion of its partnership with Google Cloud to deliver AI-powered solutions for frontline employees across the Asia-Pacific region.

The company's AI agent, built on Google Cloud and leveraging Google's Gemini models, is being tailored for industries with complex frontline environments, such as retail, healthcare, and logistics. The collaboration aims to simplify the way frontline teams access knowledge, receive training, and execute tasks in real time.

WorkJam's CEO, Steven Kramer, described the AI initiative as "a redefinition of labour utilisation," adding that it will ensure "the right people are in the right place, at the right time, with intelligent support to balance workloads and drive productivity."

Central to the rollout is WorkJam's AI roadmap, developed on Google Cloud's infrastructure, which provides security, compliance, and scalability required by sectors including manufacturing. The platform is intended to address operational demands by delivering consistent global performance and meeting stringent enterprise requirements.

The AI features are powered by Google's Gemini models, which offer what the companies describe as multimodal intelligence. This approach means the AI agent can interpret and respond to a variety of input types—text, voice, and visual—enabling natural and intuitive interactions for users on the frontline.

The companies emphasise that this multimodal capability is designed to automate day-to-day tasks, retrieve information, and provide on-the-spot assistance, thereby enhancing productivity and reducing obstacles for employees during their shifts.

WorkJam said its vision is to integrate such AI-driven intelligence and automation directly into daily workflows. The aim is to give employees rapid access to necessary information, adaptable training resources, and straightforward task management tools regardless of the user's language or role. The company said this will help streamline operations and allow managers to devote more attention to higher-value responsibilities.

The solution's AI-driven approach is also focused on labour deployment, seeking to ensure that staffing is more precisely aligned with demand, while increasing employee engagement and improving service to customers.

The expanded collaboration allows WorkJam to work closely with Google Cloud, benefiting from early access to AI technology and accelerating the delivery of advanced features to its customers throughout the region.

Steven Kramer, CEO, WorkJam said, "By integrating the powerful reasoning capabilities of Google's Gemini models into the WorkJam platform, we're redefining labour utilisation for frontline teams across the APAC region. This isn't just about smarter scheduling—it's about giving managers and employees real-time support to make better decisions, balance workloads, and drive productivity. With Gemini models, WorkJam ensures the right people are in the right place at the right time, improving operational efficiency while creating a more engaging and productive work environment."