With recent business uncertainty, resilience has become one of the most important organisational values leaders can adopt. From the highs and lows of business performance to embracing a remote workforce, leaders who can respond appropriately to change will help their businesses thrive in an evolving digital landscape.
Disruption is likely to be a way of life for businesses in the future, so it's important to put technologies and systems in place to help manage that disruption. Being agile and flexible is essential so that organisations can adapt quickly. In addition, the information management systems that businesses rely on are instrumental in positioning them for ongoing success.
With ready access to accurate and up-to-date information, companies can deliver better customer service and quality control, which can lower the risk of errors or non-compliance and help make businesses more profitable.
Organisations should look to address their information management capabilities sooner rather than later to ensure they're ready for in-person and remote collaboration. There are three key information management trends that business leaders need to be aware of this year.
1. Adapting to emerging trends will increase user adoption of information management
Many business systems follow consumer technologies' lead as workers increasingly demand a more familiar and intuitive user experience. This trend is set to continue in 2022, with further consumerisation of B2B solutions and more personalised user experiences.
In the past, workers were willing to overlook clunky or unattractive interfaces when it came to business systems. However, the increased use of apps in workers' personal lives has shown that an individualised, user-focused experience is possible.
Furthermore, these experiences will likely be driven by artificial intelligence (AI) and similar technologies in the near future. Therefore, businesses will increasingly demand information management systems that incorporate AI and mirror the consumer experience to help attract and retain valuable talent.
2. The increasing use of AI will create a better search experience
AI is revolutionising the search experience by anticipating users' needs and providing relevant content. In information management, AI uses information on user actions to classify documents and extract useful information. The AI solution then relies on this information to deliver content based on its understanding of what will closely match the user's needs. The net result will see information systems offer better content recommendations that empower users to move faster and get more work done in less time.
3. The rise of zero trust in document management will become the norm
Zero trust is a security term that refers to a system that requires every device and user to authenticate before being granted access. This is widely accepted as cybersecurity best practice and a key way to prevent information breaches.
This means that organisations will move from broader security controls in which a single authentication grants access across the board, to one where each application and even piece of content requires authentication. This will greatly enhance organisations' ability to maintain information security and privacy, helping to comply with privacy legislation and customer expectations.
Governing sensitive data requires managing access to a granular level and ensuring that only the users who genuinely require access to that data can open or send the files. As a result of this trend, businesses will seek information management solutions that provide more stringent security options so that customers can control access to their information without sacrificing productivity.
As these trends evolve over the next year, organisations that implement modern information management solutions will be better prepared for resilience and benefit from increased stability and responsiveness. These factors are key for an enterprise looking to not only adapt but scale business in the face of an uncertain market.