TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX has retained its position as Southeast Asia's highest-ranked outsourced customer experience (CX) provider in the OA500 2025 Index by Outsource Accelerator and has also improved its standing in the global rankings.

The Singapore-based business process outsourcing (BPO) company is now listed as 17th worldwide among more than 3,200 evaluated firms, according to the latest results from Outsource Accelerator's annual assessment of global BPO providers.

Since last year, TDCX has increased its global rankings, which are determined based on geographic footprint, global network strength, and qualitative indicators such as online reputation and employee reviews. LinkedIn engagement, Crunchbase, Glassdoor and Zoom Info metrics are also evaluated.

Ms. Angie Tay, Group Chief Operating Officer at TDCX, said, "In a world increasingly defined by volatility and uncertainty, customer experience is among the most powerful trust builders for brands. When done well, it strengthens relationships, drives loyalty, and enhances customer lifetime value, making it a key lever for growth.

"At TDCX, we invest continually in the capabilities and talent needed to help our clients deliver exceptional CX at scale. Our acquisition of Open Access BPO and expansion of AI-driven solutions reflect this commitment. Outsource Accelerator's recognition of TDCX being among the top firms globally for outsourced CX is a testament to our commitment to providing excellent CX services and a tribute to our 20,000-strong team who are delivering world-class support every day. We thank Outsource Accelerator for this honor."

The OA500 Index highlights companies with a strong presence and performance in the global BPO landscape. TDCX is the highest-rated company in Southeast Asia for its customer experience services.

Mr. Derek Gallimore, Founder and Chief Executive Officer of Outsource Accelerator, said, "What sets TDCX apart from other BPOs is its remarkable ability to blend technological innovation with human expertise, delivering superior results for their clients. TDCX exemplifies the gold standard in outsourcing that modern enterprises increasingly depend on in today's digital-first business environment."

In line with its focus on continually improving its CX offerings, TDCX AI has recently introduced an AI enablement programme for its customer experience agents. The programme includes machine learning fundamentals, natural language processing, and AI ethics training. The training, hosted by Google Cloud Skills Boost, awards professional certification to those agents who complete it successfully, establishing them as qualified AI practitioners within the industry.

This initiative is part of the company's efforts to build a future-ready workforce, equipping employees with skills to leverage AI tools for operational efficiency and to derive actionable insights from business intelligence data.

The company cited its recent acquisition of Open Access BPO and ongoing expansion in AI-driven solutions as key aspects of its commitment to client service and operational capability.

The OA500 Index scores firms not only on size and scale but also on the quality of their leadership within the sector. Employee feedback and third-party analysis comprise a significant portion of the overall evaluation.

TDCX reports a workforce of approximately 20,000 employees globally, serving a range of technology and blue-chip clients and delivering CX services across a broad international footprint.

The OA500 Index recognises TDCX as part of a select group of firms assessed as providing a high-standard customer experience outsourcing globally.