Synology receives 4.7 rating in 2025 Gartner customer report

Synology has announced its inclusion in the 2025 Gartner Voice of the Customer for Primary Storage Platforms report.

The company's recognition stems from feedback collected by Gartner from 52 verified end users of Synology solutions, resulting in an overall customer rating of 4.7 out of 5 as of 31 December 2024.

Industry presence

Synology reports serving over 260,000 business customers globally, with users in sectors such as semiconductors, finance, manufacturing, aerospace, and defence. The company also states that more than half of Fortune 500 companies rely on its solutions for daily operations.

Philip Wong, Chief Executive Officer and Chairman of Synology, commented on the recognition:

We thank our customers worldwide for recognising the value Synology brings. Our goal has always been to go beyond traditional storage and deliver secure and integrated data management solutions that empower customers to tackle their data challenges with confidence and ease.

The Gartner Voice of the Customer report aggregates feedback submitted by peer contributors, offering what the research firm describes as customer perspectives based on actual usage across primary storage platforms.

The report does not constitute an endorsement of any specific vendor, product or service. Gartner notes in its publication that it "does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation." The research firm adds: "Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose."

Customer focus

Synology attributes its reported customer satisfaction to a focus on data management, including areas such as data storage and backup, file collaboration, video management, and network infrastructure.

According to the company, these solutions are designed to present a centralised platform to simplify IT administration and support digital transformation for businesses.

The Gartner Voice of the Customer for Primary Storage Platforms report analysed responses from verified end users and is available to Gartner subscribers.