Serendata & SAP Signavio strike transformation partnership

Serendata has entered a global strategic partnership with SAP, linking Serendata's Change Intelligence Platform with SAP Signavio products.

The partnership focuses on integration with SAP Signavio Process Modeler, Process Transformation Manager and Process Intelligence. The combined set-up is designed to let customers manage process, workforce and AI-related transformation work through a single implementation structure.

Serendata is the technology platform arm of Sysdoc, a business process transformation specialist. Its software is used to track programme timelines, dependencies, stakeholders, training, readiness and post-launch conformance during large change projects.

SAP Signavio is used by organisations to map and redesign business processes. Under the partnership, process information from SAP Signavio can be ingested into Serendata, where project impacts on teams and roles are created automatically and tied to a delivery programme.

The integration is intended to address a common problem in large transformation programmes, where process redesign and people change are managed in separate systems. That separation can leave project leaders with limited visibility over workforce readiness, resource constraints and operational risk as multiple initiatives run at the same time.

How it works

According to details released by the companies, SAP Signavio Process Manager can trigger the creation of a project or programme in Serendata. Data on the redesigned process is then transferred into the platform, allowing the system to identify affected resources and launch the relevant initiative.

As delivery progresses, the integration updates transformation objectives, priorities and expected return on investment across both systems. Serendata's PeopleSignal feature flags concerns around readiness by audience, department or region, giving programme teams a view of people-related risk and any mitigation required.

After go-live, conformance data from SAP Signavio Process Intelligence is fed back into Serendata. The aim is to show whether staff and digital agents are following the redesigned process and to trigger further mitigation when they are not.

Change pressure

The partnership comes as companies face overlapping technology projects, including cloud ERP migrations, automation roll-outs and the introduction of AI-enabled digital workers. In that environment, business transformation teams are under pressure to manage process redesign and workforce adoption at the same time.

Sysdoc said Serendata was developed to help organisations handle what it described as "transformation spaghetti", where numerous programmes affect the same departments, regions, people and technology stacks. The software is intended to support decisions on priority setting, resource allocation and timeline changes across connected initiatives.

The tie-up also reflects a broader shift in transformation projects towards detailed mapping of existing processes before changes are made. Companies increasingly see that "as-is" view as the starting point for redesigning workflows in operations where tasks are shared between human workers and digital systems.

Ian Pollard, Chief Revenue Officer at Serendata, outlined the rationale for linking the company's platform with SAP Signavio's process tools.

"We are firm believers in the autonomous enterprise. The journey to get there, and to maintain a leadership position, will always come down to the people inside the organisation. By partnering with SAP Signavio, we make it clear that process-led organisations are the ones that will get there first. By bringing process excellence into Serendata, we promote that excellence to people better than anyone," Pollard said.

Alessandro Paolo Manzi, Executive Vice President and Head of Product at SAP Signavio, said the partnership would add process data to Serendata's focus on workforce-related risks.

"Serendata has built a platform focused on people, the risks they present, the signals they create and the warnings associated with disjointed programme delivery. We're delighted to work with them and introduce the power of process into their platform, from redesign to delivery and through conformance," Manzi said.