NICE has announced the launch of ElevateAI, a new AIaaS solution that brings the power of its purpose-built customer experience (CX) artificial intelligence (AI) to the developer community.
NICE is expanding its AI and analytics services beyond the software market with AI services, enabling creators to access unrivalled data to enrich every moment of every customer interaction.
With ElevateAI, creators can quickly and easily tap into NICE's award-winning AI with developer-friendly application programming interfaces (API), instant sign-up capabilities, and affordable consumption-based pricing.
ElevateAI supports the booming demand for artificial intelligence to improve CX.
In Forrester's publication, The Three Customer Service Megatrends in 2022, the analyst reports, “In response to the COVID-19 crisis, 52% of companies accelerated their AI adoption plans. In 2022, being ‘data-driven’ must become more than just a slogan.”
Further, the 2022 Gartner Hype Cycle for Emerging Technologies states, “Expanding AI adoption is a critical way to evolve products, services and solutions.”
In today's ultra-competitive business environment, AI is a must-have to turn CX into a competitive differentiator.
ElevateAI allows the industry to gain customer insights across audio, transcripts, and chats to build smart CX applications. Through an easy-to-use API, organisations of all sizes can understand the voice of their customers with automated speech recognition (ASR) technology trained on billions of interactions from the world's leading CX dataset.
Pre-built CX AI models, developed with 20 years of research and proven outcomes, provide the ability to understand sentiment and behaviour on a massive scale. In addition, an open and flexible architecture supports easy integration with any existing technology stack while powering limitless innovation.
With ElevateAI, the creator community can use AI to define a new standard for CX development.
Enlighten AI for CX solutions are purpose-built, predictive, and optimised for the cross-channel, digitally-centred ways customers expect to interact. It is designed to make every customer interaction count. It empowers agents with the knowledge and tools to modify their behaviours during every interaction. Its purpose-built models from the largest interaction dataset mean no training is required. It analyses every interaction from any channel at any scale.
“The data-driven, AI future is already here, with organisations heavily prioritising their investments in this direction. As the leader in AI for customer experience, we are very pleased to announce the release of ElevateAI, enabling organisations to benefit from NICE’s leading Enlighten AI models within their own developed software,” says Barry Cooper, President, CX division, NICE.
“Today artificial intelligence is a top priority for customer experience teams. ElevateAI reinforces NICE as a leader in AI for CX. This cost-effective and developer-friendly solution makes superior intelligence more accessible to the market for organisations of all sizes, helping NICE stand out in the market,” adds Keith Dawson, Vice President and Research Director, Ventana Research.