Manulife promotes Andy Bruce to Chief Information Officer

Manulife has promoted Andy Bruce to Chief Information Officer of Manulife Asia, effective from the start of the month.

Bruce takes on the regional role after serving as Chief Information Officer for Hong Kong and Macau, where he led a major technology delivery portfolio for the insurer and financial services group.

In that role, he oversaw operational stability, risk management, modernisation projects and artificial intelligence initiatives. He also built partnerships across the business and the regional technology organisation.

Bruce will now lead technology for Manulife's Asia business as the company continues to invest in digital systems and expand the use of AI across its operations.

Asia is a key region for Manulife, which operates in 25 markets globally and serves more than 37 million customers. Headquartered in Toronto, the group operates under the Manulife brand in Canada and Asia, and mainly under the John Hancock brand in the United States.

At the end of 2025, it had more than 37,000 employees, over 106,000 agents and thousands of distribution partners worldwide. Its business spans financial advice, insurance, health products, investment solutions and retirement plan services.

The appointment is part of a broader effort to strengthen Manulife's technology and operations organisation in Asia, including simplifying internal systems and customer-facing services across the region.

Steve Finch, President & CEO of Manulife Asia, commented on the appointment.

"Andy is a proven technology leader with a strong track record of execution, innovation and talent development," said Steve Finch, President & CEO of Manulife Asia. "He combines deep knowledge of our business with the ability to turn strategy into meaningful outcomes. His leadership will be invaluable as we strengthen our digital capabilities, scale AI responsibly across our operations and create better experiences for customers and colleagues across Asia."

Bruce's promotion comes as insurers and asset managers across Asia increase spending on digital infrastructure, automation and data tools. Across the sector, companies are seeking to improve customer service, meet compliance demands and modernise ageing systems while controlling costs.

For Manulife, the appointment also signals continuity in its regional technology agenda. By promoting a leader from its Hong Kong and Macau business, the group is relying on someone with direct experience of its market-level systems and business priorities.

Bruce has earned an internal reputation for strategic leadership, collaboration and team building. Those qualities are often central to regional technology roles, where executives must align market operations with broader group standards and investment plans.

Technology leadership has become increasingly prominent in financial services as firms expand the use of AI while facing pressure to manage operational risk. In Asia, that balance is especially important because multinational insurers often operate across markets with differing customer expectations and regulatory frameworks.

The leadership change supports Manulife's effort to build a technology and operations organisation that underpins sustainable growth across Asia and its wider global business.