Macquarie Telecom, an Australian telecom company, has appointed Marika Fiorini as its Chief Customer Officer as the company prepares for its next phase of growth. Fiorini was previously the company's state manager for Victoria, Tasmania, and South Australia. She will be responsible for driving business, sales, and marketing, nurturing internal career development, and fostering a culture of collaboration within the company. In her new role, Fiorini will also focus on re-engaging with partners and customers face-to-face, particularly in sectors where there has been an increased demand for the company's network, mobile, nbn, and cloud services. She aims to expand Macquarie's product and service offerings and promote new business leaders. Fiorini has over 18 years of experience in managing wholesale and direct sales to the carrier market and has grown companies in the telecom sector.
Fiorini spoke about her plans for Macquarie, saying, "I'm looking forward to offering staff opportunities for growth and development, figuring out what makes them tick and encouraging them to try new things, even if it sits outside their direct reporting lines." She also expressed her excitement about expanding the company's product and service offerings and promoting new business leaders. Luke Clifton, Macquarie Telecom Group Executive, said that Fiorini was the ideal candidate for the position and had been appointed at the perfect time. "Marika encourages people to follow their passions and think outside the box, and her supportive, can-do attitude trickles through to her engagement with customers and partners. As we set the stage for our next phase of growth, Marika will play a crucial part," Clifton said. Macquarie Telecom has a proven track record of building talent from the ground up, and Fiorini's appointment highlights the company's focus on developing its employees and fostering a culture of collaboration.