Lalamove beats NEV target three years early in China

Lalamove has published its Sustainability Report 2025, outlining progress in environmental performance, information security, driver safety and community work.

The delivery platform exceeded its target for new energy vehicle order fulfilment in the Chinese mainland, reaching more than 60% - above a goal originally set for 2028. Within that total, the van segment reached 67%.

It linked that progress to work with carmakers and supply chain partners to widen the range of new energy vehicles available to driver partners. It also improved delivery efficiency through route suggestions and order-matching changes designed to cut empty mileage and reduce carbon intensity per delivery.

Most of Lalamove's carbon footprint comes from Scope 3 emissions tied to vehicles used by driver partners, making electrification central to its emissions strategy. It also expanded climate reporting with its first qualitative scenario analysis and used a double materiality approach to rank environmental, social and governance issues by relevance to the business and stakeholders.

Safety and privacy

Alongside the environmental update, Lalamove maintained a 99.9% injury-free operation rate across all markets for a fourth straight year. It attributed that performance to driver training, road assistance tools, structured safety protocols and monitoring systems used across its markets.

In data governance, the group attained ISO 27701 certification in Hong Kong for its privacy information management system. ISO 27701 is an extension of ISO 27001 and sets requirements for privacy information management.

It also continued security awareness programmes across markets, including internal and third-party cyber security training, phishing simulations, and security controls at application and endpoint level. These measures are intended to support data protection for driver partners, customers and small business clients using the platform.

Bill Li, director of corporate affairs at Lalamove, outlined the company's view of the year's progress.

"In 2025, Lalamove turned sustainability commitments into concrete action - integrating data-driven insights across our ESG agenda to deepen our impact. A key milestone was surpassing our NEVs target three years ahead of schedule. We also achieved ISO 27701 certification, reinforcing data privacy as a cornerstone of user trust, and sustained a 99.9% injury-free operation rate across all markets. These milestones reflect how Lalamove embeds sustainability into the way we operate and grow - and as we continue to scale, we remain committed to creating lasting, measurable value for our driver partners, users, communities, and all stakeholders," Li said.

Community work

The report also detailed an expanded community programme under the Deliver Care banner, which now covers disaster relief, child support, social care and community engagement.

One campaign cited was ElderCare on the Move, involving delivery of senior care items to eldercare facilities and non-governmental organisations across Asia. Lalamove also pointed to disaster relief operations that moved essential supplies across the Chinese mainland, Hong Kong and Southeast Asia.

Its social initiatives extend beyond external community projects to support for driver partners, including safety guidance and wellness advice. Operating across markets in Asia and Latin America, Lalamove said it is using its logistics network to combine commercial operations with broader social programmes.

The update adds to growing focus among platform and logistics groups on emissions, safety and data governance as regulators, investors and business customers seek more detailed disclosure. For Lalamove, the latest report places particular emphasis on the Chinese mainland, where adoption of new energy vehicles has become a measurable part of its emissions effort.

It also offers a clearer picture of how the company frames sustainability in operational terms rather than as a separate corporate programme. Fleet mix, route efficiency, training standards, privacy certification and targeted community delivery projects sit within the same disclosure, suggesting management sees them as tied to day-to-day execution as well as reputational risk.

That framing is especially relevant in on-demand delivery, where emissions often sit outside direct corporate ownership because vehicles are operated by partners rather than employees. By highlighting Scope 3 emissions and order fulfilment by new energy vehicles, Lalamove is drawing attention to parts of the delivery chain where it says it can still influence outcomes through platform design, partnerships and driver incentives.

It said its privacy certification and sustained injury-free rate show that operational controls remain central to that approach. Trust and safety, it added, are essential to the marketplace for drivers, customers and small business users.

The report said rapid disaster relief deliveries across the Chinese mainland, Hong Kong and Southeast Asia reflected the breadth and practical impact of the company's community commitment.