GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms
Tue, 2nd Jun 2026 (Yesterday)
GoTo has introduced new features for its LogMeIn Resolve and LogMeIn Rescue products, adding artificial intelligence tools and new integration options for IT support teams.
The updates include agentic AI in Resolve, deeper links between Rescue and Nexthink, and customer-branded web domains for Rescue. GoTo also cited a global survey in which 97% of IT leaders said they want more AI tools to support performance insights and troubleshooting.
In Resolve, the new features are designed to automate IT support tasks that are often handled manually. The new Resolution Agent can interpret user requests, ask follow-up questions, run device diagnostics and carry out fixes once a technician approves the action.
GoTo is also adding real-time device performance data to Resolve, including CPU load, disk use and application activity. IT teams will be able to create reports and charts using natural language rather than database queries.
Another part of the Resolve update focuses on software patching. The product now gives IT teams more detail on patch status and vulnerability context, alongside automated analysis of patch failures and recommendations intended to reduce time spent reviewing logs.
A customer using Resolve described the impact on support workflows.
"In the past, we had to manually enter all the support steps our agents took into a ticket," said Benito Tedesco, Technical Support Specialist, Wolters Kluwer. "With LogMeIn Resolve's agentic AI, we can create knowledge bases in seconds by simply telling the AI what we want to do. All of this means we can operate more efficiently and accurately, saving valuable hours and improving the quality of work."
Rescue updates
For Rescue, GoTo has expanded the product's links with Nexthink, a provider of digital employee experience software. The integration allows support sessions to be launched from within Nexthink, while telemetry, troubleshooting checklists and digital employee experience scores are displayed in the Rescue console.
Further work on the Nexthink integration is planned for the second quarter of 2026, with additional device analytics expected to be added to Rescue's in-session intelligence. GoTo said the changes are intended to improve root cause analysis, first-contact resolution and average handle time.
Rescue users are also being offered custom enterprise domains for .com and .eu web addresses. According to GoTo, these dedicated domains give customers a single entry point for support access and simplify allow-listing requirements.
AI demand
The product changes come as software suppliers across IT management and support add more AI tools to service desks, endpoint management systems and remote support products. The focus has shifted from basic automation and chat interfaces to systems that can analyse device data, suggest fixes and carry out approved actions.
GoTo framed the latest changes as part of that wider move toward embedding AI directly into routine IT operations. Joseph George, General Manager of IT Solutions Group, GoTo, said the company sees AI taking a more central role in how support teams work.
"This announcement marks a major milestone for our LogMeIn solutions," said Joseph George, General Manager of IT Solutions Group, GoTo. "It isn't simply about introducing new capabilities; we are fundamentally transforming the relationship between IT teams and AI. As organisations continue to demand more from their IT functions, the teams that will thrive are those that treat AI not as a tool, but as a true strategic partner. With these enhancements, we're embedding intelligent, purpose-built AI directly into the workflows that IT professionals rely on every day, empowering them to resolve issues faster, make smarter decisions, and elevate their security posture. When IT teams and AI work in genuine partnership, their contributions to the business become even greater."
GoTo is based in Boston and reports annual revenue of about USD $1 billion. It has around 2,500 employees across North America, South America, Europe, Asia and Australia.