Garuda Indonesia modernises core systems with RISE with SAP

Garuda Indonesia is modernising its core enterprise systems through RISE with SAP, covering key internal operations at Indonesia's national flag carrier.

The airline is integrating finance, procurement, supply chain and selected customer-related processes on SAP Cloud ERP Private, bringing together systems that had been fragmented across the business.

As Garuda Indonesia works through a broader operational transformation, serving millions of passengers each year, this technology overhaul sits alongside efforts to restore fleet readiness and increase capacity.

Core integration

Under the project, the carrier is streamlining back-office functions, including record-to-report workflows, while adding embedded analytics and automation to give management a clearer view of operational performance.

The changes include SAP Fiori-based digital interfaces for staff, with role-based access and revised workflows for day-to-day use across the organisation. The systems are being deployed in a private managed cloud environment designed to simplify IT operations and reduce system complexity.

For airlines, internal technology systems underpin finance controls, procurement, maintenance planning and other operational processes. Updating them has become a priority for carriers trying to manage costs while dealing with shifting demand and higher customer expectations.

Garuda Indonesia said the work is part of a wider push to strengthen internal processes through digital transformation.

"This collaboration with SAP forms a key part of our effort to strengthen business processes through digital transformation," said Thomas Oentoro, Deputy Chief Executive Officer, Garuda Indonesia.

"By modernizing our enterprise core, we are building a more connected, agile, and disciplined organization, better equipped to manage costs and respond to a dynamic operating environment."

Airline operations

SAP Indonesia said the project gives the airline a more unified operational base, highlighting the need for airlines to cope with rising operational complexity.

"As airlines navigate growing operational complexity and rising customer expectations, a modern digital core is essential," said Sianto Wongjoyo, Managing Director, SAP Indonesia.

"By adopting SAP Cloud ERP Private through the RISE with SAP journey, Garuda Indonesia is building a strong foundation to streamline operations and enhance transparency. This positions the airline to advance toward a more autonomous enterprise, where AI-driven automation can support more efficient, adaptive operations and help the business respond to changing demand and market conditions."

The airline said the transformation is also expected to support maintenance and asset management as it continues work on fleet readiness. That links the back-office systems overhaul to day-to-day operational demands in an industry where aircraft availability, procurement efficiency and cost control are closely connected.

Regional shift

Garuda Indonesia has operated for more than seven decades as the country's flag carrier and serves domestic and international destinations. Its recent focus has been on becoming a more agile and profitable company while maintaining partnerships and service links across the market.

For SAP, the deal adds a prominent aviation customer in Southeast Asia as large companies in the region review older enterprise systems and shift core workloads to cloud-based models. Airlines have been among the more complex adopters because they must connect finance, supply chains, customer operations and maintenance activities across multiple business units.

The project reflects a broader pattern in aviation, where digital modernisation is increasingly tied to operational discipline rather than only customer-facing services. For Garuda Indonesia, the immediate focus is on integrating internal processes and improving transparency across the business.