Gamma expands APAC cloud comms portfolio in four markets

Gamma Communications has launched its Global Communications Enablement portfolio in Asia-Pacific.

The rollout covers Australia, New Zealand, Singapore and the Philippines, targeting demand from cloud communications providers. The portfolio includes voice, messaging and numbering services for cloud communications platforms and companies selling communications services across multiple countries.

Demand from the business process outsourcing sector was a major driver of the move. Gamma also cited broader growth in the region's unified communications as a service and contact centre as a service markets.

"First and foremost, this was all driven by customer demand. One of the biggest contributing factors is the BPO market. About fifty percent of the BPO seats worldwide come from that region. And we're seeing huge demand from the BPO market. When you look at growth as opposed to market size, eight of the ten fastest growing UCaaS and CCaaS markets come from the APAC region," said Tristan Plummer, Head of Solution Architecture - Service Provider at Gamma Communications.

Gamma has deployed in APAC the same platforms, systems and operating model it uses in Europe. The infrastructure runs in the public cloud in Sydney and Singapore, and both nodes are already live.

Customers can connect over the public internet, use encrypted SIP trunking over the internet, or connect through private peering via Megaport or Equinix exchanges.

Compliance focus

Regulatory compliance is central to the launch. Gamma said it offers fully compliant PSTN replacement services in all four live markets, a requirement for serving larger regulated customers and enterprises.

"Compliance underpins everything we do in the Global Communications Enablement portfolio. As a major carrier, telecoms compliance and regulatory compliance is essential, and we take a relatively simple view of the world, which is we must be able to do it to the highest level of compliance so you could put a large financial institution or a large enterprise on that network. Other people have a different view, but ours is very, very much embedded in that security and compliance angle," said Mike Mills, Managing Director - Service Provider at Gamma Communications.

Mills described APAC as an important market for the business and said Gamma expects strong growth in the region, which it has already identified as a significant source of cloud communications demand.

The portfolio targets customers that need communications functions across multiple countries. Voice remains central, with messaging and numbering also included under the GCE brand.

Regional build-out

The launch gives Gamma an operational presence in two APAC hubs. Sydney and Singapore host the service's cloud nodes, giving regional customers local interconnection points as the company expands beyond its established European base.

"Well, we've taken the platforms, systems, and operating model that's made us successful in Europe, and we've deployed it in APAC," said Plummer.

Mills said the infrastructure was deployed in OCI and described it as cloud native. Plummer confirmed Gamma chose public cloud for Sydney and Singapore and said both nodes are live. The company did not outline any further market launches in material released alongside the announcement.

The APAC move is part of a broader push by telecoms groups to follow customers into faster-growing communications markets. Gamma is focusing on providers that need local compliance, local numbering and interconnection options across the region, which can be barriers for cloud communications firms operating across multiple jurisdictions.

"Today, we're live in four markets, Australia, New Zealand, Singapore, and the Philippines, and we've got fully compliant PSTN replacement services in all those territories," said Plummer.