EastWest chooses Temenos SaaS to upgrade banking platform

EastWest Banking Corporation has chosen Temenos SaaS to modernise its core banking systems across its retail, SME, and corporate operations.

Temenos has announced that EastWest Banking Corporation will implement Temenos Core as a Software as a Service (SaaS) solution in a move aimed at enhancing customer experience, supporting the bank's digital transformation, and increasing operational efficiency and scalability.

With more than 3 million customers and 400 branches across the Philippines, EastWest intends for this core banking modernisation to create a more agile and resilient technology infrastructure.

"At EastWest, our customers are at the heart of everything we do. Temenos SaaS is a crucial step in our digital transformation journey, as it allows us to offer a more seamless and personalized banking experience—whether through our mobile app, branch network, or customer support channels. By modernizing our core banking systems, we are ensuring that we can continue to meet the evolving needs of our customers while staying agile in a fast-changing financial landscape," Barani Sundaram, Chief Technology Officer at EastWest, stated.

The transition to Temenos SaaS is expected to enable the bank to unify its operations with a data-driven approach. This will provide a foundation for faster product innovation, improved efficiency, and a banking ecosystem that prioritises customer needs.

An additional focus of the modernisation is the flexibility to scale and integrate with fintech partners. The bank aims to ensure that its technology environment is robust and adaptable enough to respond to future requirements in the financial sector.

"We are excited to work with Temenos, a global leader in banking technology, as we take this important step forward. This investment marks EastWest's drive to elevate digital banking for Filipinos—bringing secure, elegantly designed, and intuitively smart financial tools within easy reach, shaped around the pace and preferences of modern life," Sundaram added.

The newly adopted platform will support operations including customer accounts, deposits, lending, payments, and trade finance, with future possibilities to expand into new segments such as wealth management.

"We are proud to partner with EastWest, a major player in the Philippine banking sector, to transform its core banking in the cloud. The bank was looking for a SaaS solution that combined deep functionality and the latest technology, which is where Temenos excels. We look forward to supporting EastWest in driving the next phase of their impressive growth," Will Dale, Managing Director – APAC, Temenos, commented.

EastWest's adoption of Temenos Core as a SaaS solution is intended to enable the delivery of more seamless, scalable, and adaptable banking services.