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Appian introduces case management solution for the public sector
Tue, 31st Oct 2023

Appian has unveiled a case management solution tailored for the government sector, offering agencies a sped-up and simplified casework process. The new application integrates dynamic workflow, artificial intelligence (AI), comprehensive case reporting, and compliance mechanisms to meet public sector security requirements.

Casework is a pervasive workstyle within government, where each 'case' demands a systematic approach from start to finish. As such, it is crucial for government bodies to possess solutions that can deftly handle varying complexities of case management use cases and their organisation’s specific needs. Modern, adaptable case management tools are required to provide excellent citizen services and efficiently streamline internal processes.

Gartner® describes case management as a service (CMaaS) as a strategy for designing and developing cloud-based case management solutions as a set of horizontal products that are modular and interoperable. Appian Case Management for Public Sector is built on the AI-powered Appian Platform and provides a foundation for creating a consistent, upgradeable, modular base for any case management application use case or process. Its versatile architecture allows for the quick delivery of highly adaptable applications to enhance the experiences of both government employees and citizens.

The CMaaS functionality of Appian has allowed Deloitte to promptly configure a case management use case meeting their customer’s needs, according to Jake Edelman, Appian Architect & Practice Lead, Deloitte. He states that Appian’s solution, which unifies the power of rapid low-code and industry-leading case management with Deloitte’s own government subject matter expertise, gives great impact for their clients' case management needs.

Like all other Appian government solutions, Appian Case Management for Public Sector offers organisations the blend of simplicity and speed of commercial off-the-shelf (COTS) products, with the bespoke design of a purpose-built application. Jason Adolf, Industry Vice President, Public Sector, Appian, announced that their solution not only boosts efficiency, but also empowers government agencies to adapt and succeed in an ever-evolving environment.

Appian solutions come with secure cloud hosting and platform updates, eliminating the need for manual security administration. This solution is accessible to global government clients and can be implemented across all deployed security environments, including: FedRAMP, StateRAMP, DoD Impact Level 5, Cyber Essentials Plus (UK), Protected B (Canada), IRAP Protected (Australia), and many more.

For more information about Appian Case Management for Public Sector and how it can help modernise agencies' operations and yield improved citizens' outcomes, interested parties are advised to consult further materials and sources.