Stories that mention Yannick Giguère

How modern technology solutions help insurers provide a better customer experience
Wed, 15th Dec 2021
#
crm
#
digital transformation
#
ai
In a market that values hyper-personalisation over all else, the importance of customer experience (CX) and user experience (UX) has proven to be what matters most to the public.

Why SOC 2 is critical to protect Australian insurance customers
Wed, 15th Sep 2021
#
compliance
#
insurance
#
it risk and compliance
As insurers continue to amass private data from millions of Australians, it's important that they demonstrate system and organisational controls (SOC) reporting.