Stories that mention Yannick Giguère
How modern technology solutions help insurers provide a better customer experience
Wed, 15th Dec 2021
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crm
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digital transformation
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ai
In a market that values hyper-personalisation over all else, the importance of customer experience (CX) and user experience (UX) has proven to be what matters most to the public.
Why SOC 2 is critical to protect Australian insurance customers
Wed, 15th Sep 2021
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compliance
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insurance
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it risk and compliance
As insurers continue to amass private data from millions of Australians, it's important that they demonstrate system and organisational controls (SOC) reporting.