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Tony Bates stories

Tony Bates is a notable figure in the technology and customer experience sectors, with a recent focus on the advancements made by Genesys. His stories reveal critical insights into how companies leverage cloud technologies and AI to enhance customer engagement and streamline operations.

From Bates' coverage, readers can gain an understanding of emerging trends in the SaaS industry, particularly the important shift towards cloud solutions and customer experience as a service. His recent reports emphasize the impact of leadership changes and strategic partnerships, providing a comprehensive view of how innovation is driven within organizations.

Additionally, Bates highlights the responsiveness of companies like Genesys during challenging times, such as the COVID-19 pandemic, showcasing how technology can facilitate rapid adaptations to maintain business continuity. This perspective serves as a valuable lesson in agility and the importance of customer-centric strategies in today's digital landscape.

Furthermore, with stories detailing significant growth metrics and accolades, readers will learn about the factors that contribute to success in the tech industry, particularly how investments in technology and leadership can impact overall performance. Bates' insights are not just informative but also inspiring for those looking to understand the dynamics of modern business.

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Genesys reports $1.5 billion in revenue with 40% growth
Thu, 13th Jun 2024
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uc
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hyperscale
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public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
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Genesys Cloud CX grows revenue over 50% year-over-year
Tue, 5th Sep 2023
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uc
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cx
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martech
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
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Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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uc
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cx
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martech
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
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Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
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crm
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uc
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data analytics
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
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Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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crm
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uc
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martech
Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.
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Genesys rebrands SaaS solution, puts greater focus on cloud offering
Thu, 16th Jan 2020
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saas
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uc
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cloud services
Genesys has rebranded PureCloud to Genesys Cloud, emphasising a deeper shift towards providing comprehensive cloud solutions and Experience as a Service.
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Skype swipes Cisco chief
Tue, 5th Oct 2010
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uc
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cisco
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voip
Tony Bates, former head of Cisco's enterprise and small-business unit, is now CEO of Skype, highlighting Silver Lake Partners' plans to advance the firm.