Stories that mention Tim Charlesworth
Embracing complexity in digital retail through advanced data intelligence
Thu, 15th Dec 2022
#
cx
#
retail
#
intelligent operations
Consumer data is growing in volume and complexity, making the ability to draw the right insights from contextual data more critical than ever to improve retail customer experiences.
The promise and reality of the Customer Data Platform
Wed, 7th Sep 2022
#
big data
#
bi
#
data analytics
Long the mainstay of marketing excellence, Customer Data has become increasingly vital as the foundation for optimising Customer Experience (CX) and driving revenue generating strategies and tactics across industries.
The proof is in the pudding: How to navigate to CX excellence
Mon, 22nd Aug 2022
#
crm
#
cx
#
martech
What makes the customer experience (CX) at some businesses better than others, you might ask? The answer is an intimate understanding of customers as individuals rather than a collective.