Stories that mention Paul Papas
Why CX is a 'must-have' and not a 'nice-to-have'
Tue, 16th Jun 2020
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bi
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big data
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crm
Every day CX becomes a more valid metric with which to measure a business’s success, with a rise in better business outcomes directly proportional to amount invested in CX.
What is a business without customers? Why CX investment should be a strategic play
Tue, 16th Jun 2020
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bi
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big data
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crm
According to a report released by Adobe last month, 40% of businesses leading in CX ‘significantly’ exceeded their 2019 business goals, compared with the 13% not leading in the CX space.