Stories that mention Merijn te Booij
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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contact centre
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crm
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cx
Genesys has launched BeyondCX, an eLearning program designed to help contact centre employees and supervisors learn soft skills to better deliver empathetic, personalised experiences.
Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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contact centre
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crm
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cx
Empathy and personalisation are two key modes in which businesses can gain trust with and form better relationships with customers, according to a new Genesys survey.