Kimberly Harris-Ferrante stories

Kimberly Harris-Ferrante is an insightful voice in the realm of insurance digitalisation, demonstrating a keen understanding of the intricacies of customer experience within the industry. Her recent work highlights a pivotal shift towards prioritising customer satisfaction over sheer growth metrics, a trend that reflects broader changes in consumer expectations.

Through reading her stories, you can gain valuable perspectives on how digital transformation is reshaping traditional sectors like insurance. She emphasizes the importance of aligning initiatives with customer needs and offers practical insights into the strategies that drive successful digitalisation efforts.