Stories that mention Karen Astley
Why contact centre operators need to take advantage of intelligent automation
Tue, 22nd Jan 2019
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contact centre
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cx
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crm
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
The key to financial institutions’ path to digital dominance
Thu, 13th Dec 2018
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bi
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big data
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crm
By 2020, about 1.7 megabytes a second of new information will be created for every human being on the planet.
Process excellence essential as businesses face unrelenting technological change
Mon, 25th Jun 2018
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mobility
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digital transformation
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cloud services
In today’s climate, it often feels like organisations worry less about processes and more about how people are getting the job done.