IT Brief Asia - Technology news for CIOs & IT decision-makers
Asia
Guides
#
artificial intelligence
#
digital transformation
#
disaster recovery
#
hybrid & remote work
#
internet of things
Search

Jonna Koponen stories

["

Jonna Koponen is a contemporary author who delves into the evolving dynamics of customer experience, particularly in the realm of business to business interactions. Her recent work highlights the significance of personalized service in online communications, reflecting a growing trend in customer expectations.

", "

Reading Jonna's stories offers valuable insights into the intricate relationship between businesses and their clients. Through her exploration of personal service in B2B contexts, readers can learn how to enhance customer interactions and foster lasting relationships grounded in understanding and responsiveness.

", "

Moreover, Jonna's research emphasizes the importance of adapting to changing consumer demands in a digital landscape. Her findings serve as a guide for businesses aiming to elevate their customer service strategies, ensuring that they remain competitive and attuned to the needs of their clientele.

"]
Story image
Personal touch goes a long way for B2B customers, study finds
Tue, 21st Apr 2020
#
crm
#
cx
#
martech
New research reveals that business to business customers expect personal service in an online chat, and this is a crucial element of customer experience.