Stories that mention Brett Beranek
Bank Australia rolls out voice biometrics designed by Nuance
Thu, 1st Apr 2021
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contact centre
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biometrics
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cloud banking solutions
After a successful test rollout at the end of 2020, the bank is now offering voice-based biometric protection to all customers.
Nuance revamps AI authentication to protect seniors from fraud
Fri, 5th Jun 2020
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contact centre
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nuance
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online fraud
The tool utilises intelligence voice detection capabilities to let enterprises identify if callers are over the age of 65 and, if so, prioritise their call, get them to a live agent for service and better protect them from fraud.