IT Brief Asia - Technology news for CIOs & IT decision-makers

Stories that mention Brendan Maree

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Video: 10 Minute IT Jams - Who is 8x8?
Tue, 11th Aug 2020
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contact centre
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wfh
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remote working
In this interview, we speak with 8x8 regional manager for New Zealand Deane Jessep. 8x8 is a provider of integrated cloud phone, meeting, collaboration and contact centre as a service solutions, and has a global network with offices all over the world. 
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Rising to the contact centre security challenge in the era of COVID-19
Fri, 10th Jul 2020
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crm
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contact centre
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cybersecurity
Cloud based contact centres have enabled Australian organisations to keep on working through the coronavirus pandemic but, in a climate of heightened risk, ensuring the security of your solutions and customer data is a critical imperative.
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Datacom extends UC portfolio through 8x8 partnership
Tue, 18th Feb 2020
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uc
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firewall
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contact centre
Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.
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Why creating an eco-system of interconnected apps can make your business stronger
Mon, 10th Feb 2020
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contact centre
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cx
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crm
​​​​​​​If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.
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Why SD-WAN and cloud make a powerful combination
Mon, 25th Nov 2019
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contact centre
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network infrastructure
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cloud services
SD-WAN deployment, in conjunction with a move to the cloud, can result in enhanced quality of service, reliability and monitoring for mission-critical applications.
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Why supply chain companies should adopt cloud-based communications
Wed, 13th Nov 2019
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cloud services
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contact centre
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inventory management systems
Here are 8x8’s five reasons cloud-based communications applications will improve productivity and support growth for Australian transport and logistics businesses.
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Why embracing cloud-based communication applications can give retailers a boost – 8x8
Wed, 28th Aug 2019
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uc
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contact centre
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retail
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
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How AI benefits customer service
Mon, 25th Feb 2019
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contact centre
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crm
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ai
"Machine learning and artificial intelligence can be used to find context in the tons of data that flow in and out of customer-facing organisations every day."
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Tearing down international borders with cloud-based communication
Fri, 9th Feb 2018
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contact centre
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crm
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martech
looks at how to leverage the cloud to build a truly connected global organisation
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