In this interview, we speak with 8x8 regional manager for New Zealand Deane Jessep. 8x8 is a provider of integrated cloud phone, meeting, collaboration and contact centre as a service solutions, and has a global network with offices all over the world. 

Cloud based contact centres have enabled Australian organisations to keep on working through the coronavirus pandemic but, in a climate of heightened risk, ensuring the security of your solutions and customer data is a critical imperative.

Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.

​​​​​​​If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.

SD-WAN deployment, in conjunction with a move to the cloud, can result in enhanced quality of service, reliability and monitoring for mission-critical applications.

Here are 8x8’s five reasons cloud-based communications applications will improve productivity and support growth for Australian transport and logistics businesses.

For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.

"Machine learning and artificial intelligence can be used to find context in the tons of data that flow in and out of customer-facing organisations every day."

looks at how to leverage the cloud to build a truly connected global organisation