Stories that mention Brendan Maree

Video: 10 Minute IT Jams - Who is 8x8?
Tue, 11th Aug 2020
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contact centre
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wfh
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remote working
In this interview, we speak with 8x8 regional manager for New Zealand Deane Jessep. 8x8 is a provider of integrated cloud phone, meeting, collaboration and contact centre as a service solutions, and has a global network with offices all over the world.

Rising to the contact centre security challenge in the era of COVID-19
Fri, 10th Jul 2020
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crm
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contact centre
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cybersecurity
Cloud based contact centres have enabled Australian organisations to keep on working through the coronavirus pandemic but, in a climate of heightened risk, ensuring the security of your solutions and customer data is a critical imperative.

Datacom extends UC portfolio through 8x8 partnership
Tue, 18th Feb 2020
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uc
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firewall
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contact centre
Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.

Why creating an eco-system of interconnected apps can make your business stronger
Mon, 10th Feb 2020
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contact centre
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cx
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crm
If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.

Why SD-WAN and cloud make a powerful combination
Mon, 25th Nov 2019
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contact centre
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network infrastructure
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cloud services
SD-WAN deployment, in conjunction with a move to the cloud, can result in enhanced quality of service, reliability and monitoring for mission-critical applications.

Why supply chain companies should adopt cloud-based communications
Wed, 13th Nov 2019
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cloud services
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contact centre
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inventory management systems
Here are 8x8’s five reasons cloud-based communications applications will improve productivity and support growth for Australian transport and logistics businesses.

Why embracing cloud-based communication applications can give retailers a boost – 8x8
Wed, 28th Aug 2019
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uc
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contact centre
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retail
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.

How AI benefits customer service
Mon, 25th Feb 2019
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contact centre
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crm
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ai
"Machine learning and artificial intelligence can be used to find context in the tons of data that flow in and out of customer-facing organisations every day."

Tearing down international borders with cloud-based communication
Fri, 9th Feb 2018
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contact centre
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crm
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martech
looks at how to leverage the cloud to build a truly connected global organisation