Latest news - Page 1216

Better online conferencing facilities, based on Citrix's GoToMeeting technology, will be offered by Skype later this year.

2011 sees a surge in technology focusing on compliance, consumer-inspired enterprise tools, and deepening of social media integration in business processes.

Social media boffin Simone McCallum, shares personal insights into maximising the man-hours you pump into Twitter.

Amid chaos, contact centres evolve, using strategic training to foster growth and transform customer service into a refined profession.

Businesses embrace VoIP for cost-effective, high-quality communication, revolutionising customer interaction and enhancing remote work.

Businesses grapple with social media's dual role as a productivity tool and security risk in today's interconnected corporate world.

Businesses overcome WAN woes, harnessing optimized solutions for bottom-line benefits, increased productivity, and future-proofing.

Cloud computing surges in popularity, but experts affirm WAN optimisation is crucial now more than ever for closing the branch office gap.

Businesses aiming to maximise WAN and internet performance can look to solutions like WAN optimisation and CDNs, essential for swift online services.

ShoreTel signs deal with NSC Group to offer IP phone solutions to mid and large size companies in Australia and New Zealand.

Enterprises face WAN woes as remote workloads strain networks, prompting a push towards optimisation to improve speed and efficiency.

Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.

Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.

Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.

Brett Waters, Vice President Asia Pacific – South, RightNow, says it's time for the call centre to listen rather than deflect.

Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.

New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.

NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.

Enterprises strive to retain customers by focusing on voice channel optimization and actionable insights from key performance indicators.

Fraudsters target smart PABX systems, with Telecom and TelstraClear reporting 20 attacks each, proving no company is too small for hackers.