About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 72
Zendesk launches Relay to enhance outbound communication
Thu, 22nd Aug 2024
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cx
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martech
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whatsapp
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
One New Zealand issues first sustainability report post-rebrand
Thu, 22nd Aug 2024
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dei
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power / energy
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cleantech
One New Zealand releases its first Sustainability Report, revealing a 24% cut in emissions and $3.2 million in youth support.
Comms Group's FY24 results: revenue up 7%, EBITDA rises 36%
Thu, 22nd Aug 2024
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uc
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collaboration
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financial results
Comms Group reported a 7% revenue increase to $55.5M for FY24, achieving 36% growth in underlying EBITDA and declaring its first-ever dividend.
Social platforms key for brands to drive growth, says Circana
Thu, 22nd Aug 2024
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ar, vr & metaverse
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youtube
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instagram
Circana's new report reveals social eCommerce as a key driver in accelerating consumer purchases, emphasising the importance of data and personalised experiences for brands.
Cyber threats surge in gaming industry through 2024
Thu, 22nd Aug 2024
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advanced persistent threat protection
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akamai
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security vulnerabilities
Akamai’s data shows a surge in cyber threats aimed at the gaming industry in 2024, with bot activity, web attacks, and DDoS attacks reaching record highs.
Sterling integrates EC3 for enhanced cost & carbon estimating
Thu, 22nd Aug 2024
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cleantech
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collaboration
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sustainability
This integration aims to enhance cost and carbon estimating capabilities for users within the engineering and construction industry.
Kami reaches $300 million valuation with new US investment
Thu, 22nd Aug 2024
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investment
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students
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teachers
New Zealand’s ed-tech star Kami secures major investment from Boston Ventures, boosting its valuation to $300 million and reaffirming its global ambitions.
UWE Bristol adopts Explorance MLY to analyse student feedback
Thu, 22nd Aug 2024
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edutech
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ai
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higher education
UWE Bristol has embraced AI by adopting Explorance MLY to efficiently analyse student feedback from various surveys, aiming to enhance outcomes and responsiveness.
Ransomware attacks soar 63% in US, 67% in UK, says report
Thu, 22nd Aug 2024
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ransomware
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advanced persistent threat protection
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cybersecurity
A Malwarebytes report reveals a 63% surge in US ransomware attacks and a 67% rise in the UK. The US healthcare sector is particularly hard-hit, enduring 71% of global attacks.
HSBC & Singlife top customer experience in Singapore study
Thu, 22nd Aug 2024
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cx
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martech
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hsbc
HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.
Recogni unveils Pareto, a breakthrough in AI chip efficiency
Thu, 22nd Aug 2024
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genai
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ai
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ai models
Recogni unveils Pareto, a groundbreaking logarithmic number system offering enhanced power efficiency, speed, and chip size for generative AI, set to revolutionise AI chip design.
Vertel completes major network upgrade for Icon Water in ACT
Thu, 22nd Aug 2024
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smartphones
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network infrastructure
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encryption
Vertel completes major upgrade for Icon Water's network, debuting Airbus Agnet MCx in Australia for secure, 99.99% available communications.
Rackspace launches new OpenStack solution for critical workloads
Thu, 22nd Aug 2024
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virtualisation
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private cloud
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open source
Rackspace Technology launches Rackspace OpenStack Enterprise, reaffirming commitment to open-source cloud solutions for secure, efficient, and scalable workloads.
AI viewed more favourably in leadership roles, survey finds
Thu, 22nd Aug 2024
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ai
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cybersecurity
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ar, vr & metaverse
A Kaspersky survey reveals growing trust in AI, with 34% viewing it as better than humans in leadership and 57% ready to use AI for daily task management.
Orbus Software & Unipart join forces to boost digital solutions
Thu, 22nd Aug 2024
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it training
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supply chain
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healthtech
Orbus Software and Unipart Consultancy form a new partnership to enhance digital transformation, utilising OrbusInfinity to provide live digital blueprints for diverse sectors.
UK CX leaders anticipate AI will redefine customer service
Thu, 22nd Aug 2024
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cx
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martech
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ai
Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.
Oracle NetSuite glitch leaks data from thousands of websites
Tue, 20th Aug 2024
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martech
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cdp
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api
Thousands of websites using Oracle NetSuite's SuiteCommerce may be leaking private customer information due to misconfigured access controls.
Kaspersky outlines major cybersecurity challenges for 2024
Tue, 20th Aug 2024
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malware
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ransomware
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it training
Kaspersky’s 2024 forecast warns of heightened cyber dangers: AI-driven attacks, ransomware-as-a-service, and iOS vulnerabilities through Operation Triangulation.
AppOmni unveils new threat detection features for SaaS security
Tue, 20th Aug 2024
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saas
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crm
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mfa
AppOmni unveils advanced threat detection tools to enhance SaaS security. Key features include identity-centric analysis and a comprehensive SaaS Security Health Dashboard.
Zayo report shows dramatic rise in DDoS attacks across Europe
Tue, 20th Aug 2024
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uc
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ddos
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ai
DDoS attacks surge 106% in six months, with average duration up 18%. Zayo highlights AI advances and geopolitical conflicts as key drivers.