About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 12
Remote worker monitoring apps raise privacy & cyber risks
Last month
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data privacy
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human rights
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mental health
University of Waterloo research warns that employee monitoring apps may harm privacy and productivity, as 70% of large firms plan to use such software this year.
Finance pros boost productivity with AI but face ROI doubts
Last month
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digital transformation
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fintech
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data privacy
Two-thirds of finance pros in the UK and US use AI daily to boost productivity, yet many struggle to measure its ROI effectively, says new Emburse report.
Skillcast launches Aida to boost confidential AI compliance
Last month
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data privacy
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agentic ai
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aida
Skillcast has launched Aida, an AI assistant offering confidential, real-time compliance training to meet rising UK concerns over AI regulation readiness.
Sage expands AI tools with AWS to boost SMB financial accuracy
Last month
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digital transformation
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hyperscale
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fintech
Sage advances its AI collaboration with AWS, enhancing financial tools and compliance support for SMBs across multiple countries with smarter, faster solutions.
UK tech leader confidence drops amid economic uncertainty
Last month
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digital transformation
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genai
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ai
Confidence among UK tech leaders has dipped, with 61% viewing conditions as neutral or poor, though 84% plan investments in AI and innovation next year.
Majority of Australian workers would switch jobs for a pay rise
Last month
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business support
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employment
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tech jobs
A survey reveals 52% of Australian office workers would switch jobs for a 22% pay rise, though 48% prioritise job security over salary increases.
Quantum AI seeing rising business interest despite high costs
Last month
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data analytics
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quantum computing
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supply chain
Over 60% of 500 global business leaders are investing in or exploring quantum AI, citing promise in data analytics amidst cost and knowledge barriers.
Forrester names AI, agentic systems & robotics top for 2025
Last month
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.
AI reshapes data centre energy, cooling & sustainability strategies
Last month
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datacentre infrastructure
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data analytics
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digital transformation
AI's rapid growth is forcing data centres worldwide to rethink power, cooling, and design, boosting energy use and sparking innovative, sustainable solutions.
Transparency urged to build stronger client-agency trust
Last month
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devops
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apm
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software development
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
AI-focused marketing risks eroding trust, says new research
Last month
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
Jobseekers hit by nearly 400 data breaches at Jobcentres in 2024
Last month
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data protection
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breach prevention
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data privacy
Nearly 400 data breaches at UK Jobcentres in 2024 exposed personal details of jobseekers, raising serious concerns over data security and privacy.
Nearly half of Australian workers say pay fails to match costs
Last month
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
UK shoppers willing to pay more for connected experiences
Last month
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
Human customer service drives loyalty & up to GBP £100 spend
Last month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Cloudhouse & ServiceNow join forces to boost IT governance
Last month
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
Identifly named among South Australia's Top 25 Fast Movers
Last month
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digital transformation
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pam
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iam
Adelaide-based Identifly named among South Australia's Top 25 fastest growing firms in the 2025 Fast Movers program, highlighting cybersecurity prowess.
Trend Micro launches AI threat detection for enterprise security
Last month
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hyperscale
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cloud security
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soc
Trend Micro launches AI-powered threat detection on AWS, combining NVIDIA tech to safeguard enterprises scaling up their AI operations worldwide.
GenAI promises manufacturing boost but firms lack readiness
Last month
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
Survey finds trust, safety & security key for CX in 2025
Last month
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.