Stories by Peter Hughes
Are your communications just good enough or great?
Last month
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crm
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microsoft teams
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voice
"Good enough" tech can make compromises in many ways - reliability, quality, security, usability or functionality.
Digital insight through UCaaS to improve customer experience - RingCentral
Wed, 11th May 2022
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crm
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contact centre
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cx
One of the most quoted adages in business is "if you can't measure it, you can't manage it" this has been a long-held problem in telephony and customer service.
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Mon, 28th Jun 2021
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contact centre
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wfh
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uc
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.