Stories by Eric Helmer

How IT leaders can fight back against vendor lock-in and regain control
Today
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digital transformation
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vmware
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hybrid it
Frustration is mounting among IT leaders as vendors tighten their grip on technology roadmaps, forcing costly upgrades and restrictive contracts.

Why third-party software support is the key to maximising your ERP investments
Wed, 30th Oct 2024
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financial systems
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erp
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myob
In a rapidly changing tech landscape, third-party software support is vital for CIOs to optimise ERP investments and address IT challenges effectively.

Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.