Stories by Andy Nicholas

Global Stories

Written by Andy Nicholas

Extending WFM Technology to the Retail Sales Floor

Retailers could improve retention and customer service by giving store staff mobile access to schedules, communications and training tools.

By Andy Nicholas • 4 min read • Today

Data Analytics

From reactive to proactive: How Agentic AI is redefining the frontline workforce

Agentic AI is transforming frontline workforces by autonomously managing tasks in retail, healthcare, and hospitality, enhancing efficiency and resilience.

By Andy Nicholas • 4 min read • Wed, 20th Aug 2025

Partner Programmes

Frontline teams are left in the dark - And it's costing businesses

Frontline workers often lack real-time updates, causing costly inefficiencies and missed shifts; firms say better communication boosts productivity by 25%.

By Andy Nicholas • 4 min read • Wed, 30th Jul 2025

Digital Transformation

Redefining workforce management: Empowering the frontline in a post-pandemic era

Post-pandemic, frontline workers demand more than pay: engagement and flexibility drive modern workforce management, empowering Australia's essential sectors.

By Andy Nicholas • 4 min read • Thu, 24th Apr 2025