Stories that mention Michael Maoz
Bad customer service as a tool to distract from bad business
Wed, 9th Nov 2016
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crm
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cx
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martech
The arrogance of the enterprise failure to include the customer in planning and messaging is bad business.
What is this so called 'Age of the Customer?'
Thu, 1st Sep 2016
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crm
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bi
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big data
CEOs cite “Customer Experience” as a topic objective for 2016 and 2017.
How you can help your CIO adjust for inattentional blindness
Tue, 21st Jun 2016
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cios
We count our blessings that the CIOs roles are not that important in the end. Usually no one dies.
Meet a CIO with fabulous talent management skills and you'll meet a successful business
Fri, 15th Apr 2016
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gartner
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productivity
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cios
Without inspiring lead supported from above, even the best business, the best enterprise, will disappear entirely and without much of a trace.
Isn’t it about time that the CIO set out on a customer journey?
Thu, 7th Apr 2016
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gartner
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cios
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analyst report
How have CIOs stepped up to the role of delivering better marketing insight, or driving higher sales, or pushed for a more loyal customer base?