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Stories that mention Barry Cooper

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NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Last month
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cx
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contact centre
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omnichannel
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Last month
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cx
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data analytics
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nice
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Last month
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cx
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innovation
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frost & sullivan
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
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NICE and Cognizant partner up on CX transformation initiative
Last month
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cloud
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strategy
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cognizant
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
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NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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ai
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chatbots
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
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NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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cloud
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contact centre
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it infrastructure
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
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NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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cx
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ai
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nice
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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ai
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cx
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it automation
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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nice
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voice of customer
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feedback
NICE has been named a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report, positioned furthest to the right for technology excellence.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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ai
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it automation
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nice
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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contact centre
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digital
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gartner
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
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Gartner names NICE a Leader in 2022 Magic Quadrant
Thu, 28th Jul 2022
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cloud
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rpa
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open source
NICE has been recognised as a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA) research report.
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NICE announces AI ethics framework as industry booms
Mon, 5th Jul 2021
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contact centre
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bi
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data analytics
"NICE is proud to take the lead in ensuring the use of robots for the betterment of humankind, articulating the ethical principles that act as guidelines for the development of our own AI-driven innovations and across the RPA field."
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NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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bi
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contact centre
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crm
NICE has brought its artificial intelligence (AI) technologies to the heart of the contact centre.
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NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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contact centre
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wfh
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bi
Agile WEM is a way in which organisations can virtually connect their workforces in one location.
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